https://wiki.wowcube.com/api.php?action=feedcontributions&feedformat=atom&user=Rbalasho 2026-08-10T11:36:57Z User contributions MediaWiki 1.43.0 https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16847 2026-07-02T12:29:34Z

<p>Rbalasho: </p> <hr /> <div> <br /> If you have not found an answer here, ask in the [https://discord.gg/RZYWusahP3 #support-forum] <br /> channel on our Discord, or contact us at hello@wowcube.com.<br /> <br /> <br /> <br /> ----<br /> <br /> == Power &amp; Charging ==<br /> <br /> === Cube does not turn on ===<br /> <br /> '''Symptom:''' The cube does not start when twisted.<br /> <br /> The cube is either fully discharged or was manually shut down.<br /> <br /> '''Solution:''' Place it on a charging station connected to a power source.<br /> <br /> === Not all screens light up when placed on the charging dock ===<br /> <br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> '''Symptom:''' Only some modules turn on when the cube is placed on the dock.<br /> <br /> Some modules have become deeply discharged.<br /> <br /> '''Solution:'''<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ----<br /> <br /> == Screens &amp; Modules ==<br /> <br /> === One or more modules are unresponsive ===<br /> <br /> '''Symptom:''' One or several modules do not react to taps, shakes, or twists, <br /> and display either a black screen or frozen game graphics.<br /> <br /> '''Solution:''' Reboot the cube by placing it on an '''unplugged''' charging dock. <br /> Wait at least 10 seconds for the cube to reboot.<br /> <br /> === One screen is not working correctly ===<br /> <br /> '''Symptom:''' A single screen on a module is showing inverted colors, colored lines, <br /> or a blank display.<br /> <br /> '''Solution:''' Reboot the cube. If the problem persists, <br /> contact us at hello@wowcube.com.<br /> <br /> ----<br /> <br /> == Firmware &amp; Updates ==<br /> <br /> === Cube shows an error message ===<br /> <br /> Follow the instructions displayed on the cube screens and in the mobile application.<br /> <br /> You can also try restarting the cube and/or the mobile application.<br /> <br /> If the problem persists, contact us at hello@wowcube.com.<br /> <br /> === Internal Error (2) ===<br /> <br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> <br /> '''Symptom:''' The cube displays Internal Error 2.<br /> <br /> This means the installation of a game or firmware update has finished with errors <br /> or was interrupted.<br /> <br /> '''Solution:'''<br /> * In the mobile app, tap '''Try again''' when prompted<br /> * If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' dock station and waiting 10 seconds, then retry the installation<br /> <br /> === Firmware error: Corrupted assets (after factory reset) ===<br /> <br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> '''Symptom:''' After a factory reset, the cube displays &quot;Firmware error. Corrupted assets.&quot;<br /> <br /> This is expected behavior after a factory reset. The cube is temporarily missing a <br /> mandatory platform resources file, and the firmware needs to be re-installed.<br /> <br /> '''Solution:'''<br /> # First, remove the cube from the list of paired devices in your phone's system settings:<br /> #* '''iOS:''' Open Settings → Bluetooth → find your WOWCube → tap {i} → tap '''Forget Device'''<br /> #* '''Android:''' Open Settings → Bluetooth → find your WOWCube → tap the cog icon → tap '''Unlink'''<br /> # Restart the '''WOWCube Connect''' mobile application<br /> # Follow the firmware installation instructions shown on the cube screen<br /> # If installation fails, reboot the cube by placing it on an unplugged dock station for 10 seconds, then try again<br /> <br /> === Cube displays &quot;Firmware Update Required&quot; ===<br /> <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> <br /> '''Symptom:''' The cube requests a firmware update, or one or several modules have reverted to the factory firmware version and are out of sync with the rest.<br /> <br /> '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap <br /> '''Restore Firmware'''. This will reload the latest firmware from the server and bring all modules back in sync.<br /> <br /> ----<br /> <br /> == Mobile Application ==<br /> <br /> === App is stuck on the loading screen / can't log in ===<br /> <br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> '''Symptom:''' The app gets stuck on the loading screen after login.<br /> <br /> Your mobile browser is likely blocking external app links.<br /> <br /> '''Solution:''' Disable the &quot;block external apps&quot; option in your mobile browser settings.<br /> <br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> ''Example: this setting in Microsoft Edge''<br /> <br /> ----<br /> <br /> == Mechanical ==<br /> <br /> === Cube catches or jams when rotating ===<br /> <br /> '''Symptom:''' The cube feels stiff, catches, or does not rotate smoothly.<br /> <br /> '''Solution:''' Adjust the tension using a cross-head screwdriver on the 6 screws, <br /> each located in the center of every cube face.<br /> * Turn '''clockwise''' to tighten and increase tension<br /> * Turn '''counter-clockwise''' to loosen and reduce tension<br /> <br /> Avoid making the cube excessively tight or loose - find a comfortable middle ground.<br /> <br /> ----<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a half-twist.<br /> <br /> '''Solution - charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers - this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally<br /> <br /> [[File:Half-twisted.png|none|300px|Charging one half]]<br /> <br /> ''Note: Do not interrupt the process - each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process - do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3-8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> [[File:Module_recovery_legacy_hw.png|none|500px|Module Recovery demonstration]]<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16846 2026-07-02T12:26:20Z

<p>Rbalasho: /* Firmware error: Corrupted assets (after factory reset) */</p> <hr /> <div> <br /> If you have not found an answer here, ask in the [https://discord.gg/RZYWusahP3 #support-forum] <br /> channel on our Discord, or contact us at hello@wowcube.com.<br /> <br /> <br /> <br /> ----<br /> <br /> == Power &amp; Charging ==<br /> <br /> === Cube does not turn on ===<br /> <br /> '''Symptom:''' The cube does not start when twisted.<br /> <br /> The cube is either fully discharged or was manually shut down.<br /> <br /> '''Solution:''' Place it on a charging station connected to a power source.<br /> <br /> === Not all screens light up when placed on the charging dock ===<br /> <br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> '''Symptom:''' Only some modules turn on when the cube is placed on the dock.<br /> <br /> Some modules have become deeply discharged.<br /> <br /> '''Solution:'''<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ----<br /> <br /> == Screens &amp; Modules ==<br /> <br /> === One or more modules are unresponsive ===<br /> <br /> '''Symptom:''' One or several modules do not react to taps, shakes, or twists, <br /> and display either a black screen or frozen game graphics.<br /> <br /> '''Solution:''' Reboot the cube by placing it on an '''unplugged''' charging dock. <br /> Wait at least 10 seconds for the cube to reboot.<br /> <br /> === One screen is not working correctly ===<br /> <br /> '''Symptom:''' A single screen on a module is showing inverted colors, colored lines, <br /> or a blank display.<br /> <br /> '''Solution:''' Reboot the cube. If the problem persists, <br /> contact us at hello@wowcube.com.<br /> <br /> ----<br /> <br /> == Firmware &amp; Updates ==<br /> <br /> === Cube shows an error message ===<br /> <br /> Follow the instructions displayed on the cube screens and in the mobile application.<br /> <br /> You can also try restarting the cube and/or the mobile application.<br /> <br /> If the problem persists, contact us at hello@wowcube.com.<br /> <br /> === Internal Error (2) ===<br /> <br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> <br /> '''Symptom:''' The cube displays Internal Error 2.<br /> <br /> This means the installation of a game or firmware update has finished with errors <br /> or was interrupted.<br /> <br /> '''Solution:'''<br /> * In the mobile app, tap '''Try again''' when prompted<br /> * If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' <br /> dock station and waiting 10 seconds, then retry the installation<br /> <br /> === Firmware error: Corrupted assets (after factory reset) ===<br /> <br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> '''Symptom:''' After a factory reset, the cube displays &quot;Firmware error. Corrupted assets.&quot;<br /> <br /> This is expected behavior after a factory reset. The cube is temporarily missing a <br /> mandatory platform resources file, and the firmware needs to be re-installed.<br /> <br /> '''Solution:'''<br /> # First, remove the cube from the list of paired devices in your phone's system settings:<br /> #* '''iOS:''' Open Settings → Bluetooth → find your WOWCube → tap {i} → tap '''Forget Device'''<br /> #* '''Android:''' Open Settings → Bluetooth → find your WOWCube → tap the cog icon → tap '''Unlink'''<br /> # Restart the '''WOWCube Connect''' mobile application<br /> # Follow the firmware installation instructions shown on the cube screen<br /> # If installation fails, reboot the cube by placing it on an unplugged dock station for 10 seconds, then try again<br /> <br /> === Cube displays &quot;Firmware Update Required&quot; ===<br /> <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> <br /> '''Symptom:''' The cube requests a firmware update, or one or several modules have <br /> reverted to the factory firmware version and are out of sync with the rest.<br /> <br /> '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap <br /> '''Restore Firmware'''. This will reload the latest firmware from the server and <br /> bring all modules back in sync.<br /> <br /> ----<br /> <br /> == Mobile Application ==<br /> <br /> === App is stuck on the loading screen / can't log in ===<br /> <br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> '''Symptom:''' The app gets stuck on the loading screen after login.<br /> <br /> Your mobile browser is likely blocking external app links.<br /> <br /> '''Solution:''' Disable the &quot;block external apps&quot; option in your mobile browser settings.<br /> <br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> ''Example: this setting in Microsoft Edge''<br /> <br /> ----<br /> <br /> == Mechanical ==<br /> <br /> === Cube catches or jams when rotating ===<br /> <br /> '''Symptom:''' The cube feels stiff, catches, or does not rotate smoothly.<br /> <br /> '''Solution:''' Adjust the tension using a cross-head screwdriver on the 6 screws, <br /> each located in the center of every cube face.<br /> * Turn '''clockwise''' to tighten and increase tension<br /> * Turn '''counter-clockwise''' to loosen and reduce tension<br /> <br /> Avoid making the cube excessively tight or loose - find a comfortable middle ground.<br /> <br /> ----<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution - charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers - this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally<br /> <br /> [[File:Half-twisted.png|none|300px|Charging one half]]<br /> <br /> ''Note: Do not interrupt the process - each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process - do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3-8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> [[File:Module_recovery_legacy_hw.png|none|500px|Module Recovery demonstration]]<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16845 2026-07-01T14:03:44Z

<p>Rbalasho: /* Cube won&#039;t turn on after long period of inactivity */</p> <hr /> <div> <br /> If you have not found an answer here, ask in the [https://discord.gg/RZYWusahP3 #support-forum] <br /> channel on our Discord, or contact us at hello@wowcube.com.<br /> <br /> <br /> <br /> ----<br /> <br /> == Power &amp; Charging ==<br /> <br /> === Cube does not turn on ===<br /> <br /> '''Symptom:''' The cube does not start when twisted.<br /> <br /> The cube is either fully discharged or was manually shut down.<br /> <br /> '''Solution:''' Place it on a charging station connected to a power source.<br /> <br /> === Not all screens light up when placed on the charging dock ===<br /> <br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> '''Symptom:''' Only some modules turn on when the cube is placed on the dock.<br /> <br /> Some modules have become deeply discharged.<br /> <br /> '''Solution:'''<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ----<br /> <br /> == Screens &amp; Modules ==<br /> <br /> === One or more modules are unresponsive ===<br /> <br /> '''Symptom:''' One or several modules do not react to taps, shakes, or twists, <br /> and display either a black screen or frozen game graphics.<br /> <br /> '''Solution:''' Reboot the cube by placing it on an '''unplugged''' charging dock. <br /> Wait at least 10 seconds for the cube to reboot.<br /> <br /> === One screen is not working correctly ===<br /> <br /> '''Symptom:''' A single screen on a module is showing inverted colors, colored lines, <br /> or a blank display.<br /> <br /> '''Solution:''' Reboot the cube. If the problem persists, <br /> contact us at hello@wowcube.com.<br /> <br /> ----<br /> <br /> == Firmware &amp; Updates ==<br /> <br /> === Cube shows an error message ===<br /> <br /> Follow the instructions displayed on the cube screens and in the mobile application.<br /> <br /> You can also try restarting the cube and/or the mobile application.<br /> <br /> If the problem persists, contact us at hello@wowcube.com.<br /> <br /> === Internal Error (2) ===<br /> <br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> <br /> '''Symptom:''' The cube displays Internal Error 2.<br /> <br /> This means the installation of a game or firmware update has finished with errors <br /> or was interrupted.<br /> <br /> '''Solution:'''<br /> * In the mobile app, tap '''Try again''' when prompted<br /> * If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' <br /> dock station and waiting 10 seconds, then retry the installation<br /> <br /> === Firmware error: Corrupted assets (after factory reset) ===<br /> <br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> '''Symptom:''' After a factory reset, the cube displays &quot;Firmware error. Corrupted assets.&quot;<br /> <br /> This is expected behavior after a factory reset. The cube is temporarily missing a <br /> mandatory platform resources file, and the firmware needs to be re-installed.<br /> <br /> '''Solution:'''<br /> # First, remove the cube from the list of paired devices in your phone's system settings:<br /> #* '''iOS:''' Open Settings → Bluetooth → find your WOWCube → tap {i} → tap '''Forget Device'''<br /> #* '''Android:''' Open Settings → Bluetooth → find your WOWCube → tap the cog icon → tap '''Unlink'''<br /> # Restart the '''WOWCube Connect''' mobile application<br /> # Follow the firmware installation instructions shown on the cube screen<br /> # If installation fails, reboot the cube by placing it on an unplugged dock station <br /> for 10 seconds, then try again<br /> <br /> === Cube displays &quot;Firmware Update Required&quot; ===<br /> <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> <br /> '''Symptom:''' The cube requests a firmware update, or one or several modules have <br /> reverted to the factory firmware version and are out of sync with the rest.<br /> <br /> '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap <br /> '''Restore Firmware'''. This will reload the latest firmware from the server and <br /> bring all modules back in sync.<br /> <br /> ----<br /> <br /> == Mobile Application ==<br /> <br /> === App is stuck on the loading screen / can't log in ===<br /> <br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> '''Symptom:''' The app gets stuck on the loading screen after login.<br /> <br /> Your mobile browser is likely blocking external app links.<br /> <br /> '''Solution:''' Disable the &quot;block external apps&quot; option in your mobile browser settings.<br /> <br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> ''Example: this setting in Microsoft Edge''<br /> <br /> ----<br /> <br /> == Mechanical ==<br /> <br /> === Cube catches or jams when rotating ===<br /> <br /> '''Symptom:''' The cube feels stiff, catches, or does not rotate smoothly.<br /> <br /> '''Solution:''' Adjust the tension using a cross-head screwdriver on the 6 screws, <br /> each located in the center of every cube face.<br /> * Turn '''clockwise''' to tighten and increase tension<br /> * Turn '''counter-clockwise''' to loosen and reduce tension<br /> <br /> Avoid making the cube excessively tight or loose - find a comfortable middle ground.<br /> <br /> ----<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution - charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers - this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally<br /> <br /> [[File:Half-twisted.png|none|300px|Charging one half]]<br /> <br /> ''Note: Do not interrupt the process - each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process - do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3-8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> [[File:Module_recovery_legacy_hw.png|none|500px|Module Recovery demonstration]]<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=File:Half-twisted.png&diff=16844 2026-07-01T14:01:57Z

<p>Rbalasho: </p> <hr /> <div></div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16843 2026-07-01T13:11:30Z

<p>Rbalasho: /* Cube stuck on logo screen (all 8 modules) */</p> <hr /> <div> <br /> If you have not found an answer here, ask in the [https://discord.gg/RZYWusahP3 #support-forum] <br /> channel on our Discord, or contact us at hello@wowcube.com.<br /> <br /> <br /> <br /> ----<br /> <br /> == Power &amp; Charging ==<br /> <br /> === Cube does not turn on ===<br /> <br /> '''Symptom:''' The cube does not start when twisted.<br /> <br /> The cube is either fully discharged or was manually shut down.<br /> <br /> '''Solution:''' Place it on a charging station connected to a power source.<br /> <br /> === Not all screens light up when placed on the charging dock ===<br /> <br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> '''Symptom:''' Only some modules turn on when the cube is placed on the dock.<br /> <br /> Some modules have become deeply discharged.<br /> <br /> '''Solution:'''<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ----<br /> <br /> == Screens &amp; Modules ==<br /> <br /> === One or more modules are unresponsive ===<br /> <br /> '''Symptom:''' One or several modules do not react to taps, shakes, or twists, <br /> and display either a black screen or frozen game graphics.<br /> <br /> '''Solution:''' Reboot the cube by placing it on an '''unplugged''' charging dock. <br /> Wait at least 10 seconds for the cube to reboot.<br /> <br /> === One screen is not working correctly ===<br /> <br /> '''Symptom:''' A single screen on a module is showing inverted colors, colored lines, <br /> or a blank display.<br /> <br /> '''Solution:''' Reboot the cube. If the problem persists, <br /> contact us at hello@wowcube.com.<br /> <br /> ----<br /> <br /> == Firmware &amp; Updates ==<br /> <br /> === Cube shows an error message ===<br /> <br /> Follow the instructions displayed on the cube screens and in the mobile application.<br /> <br /> You can also try restarting the cube and/or the mobile application.<br /> <br /> If the problem persists, contact us at hello@wowcube.com.<br /> <br /> === Internal Error (2) ===<br /> <br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> <br /> '''Symptom:''' The cube displays Internal Error 2.<br /> <br /> This means the installation of a game or firmware update has finished with errors <br /> or was interrupted.<br /> <br /> '''Solution:'''<br /> * In the mobile app, tap '''Try again''' when prompted<br /> * If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' <br /> dock station and waiting 10 seconds, then retry the installation<br /> <br /> === Firmware error: Corrupted assets (after factory reset) ===<br /> <br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> '''Symptom:''' After a factory reset, the cube displays &quot;Firmware error. Corrupted assets.&quot;<br /> <br /> This is expected behavior after a factory reset. The cube is temporarily missing a <br /> mandatory platform resources file, and the firmware needs to be re-installed.<br /> <br /> '''Solution:'''<br /> # First, remove the cube from the list of paired devices in your phone's system settings:<br /> #* '''iOS:''' Open Settings → Bluetooth → find your WOWCube → tap {i} → tap '''Forget Device'''<br /> #* '''Android:''' Open Settings → Bluetooth → find your WOWCube → tap the cog icon → tap '''Unlink'''<br /> # Restart the '''WOWCube Connect''' mobile application<br /> # Follow the firmware installation instructions shown on the cube screen<br /> # If installation fails, reboot the cube by placing it on an unplugged dock station <br /> for 10 seconds, then try again<br /> <br /> === Cube displays &quot;Firmware Update Required&quot; ===<br /> <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> <br /> '''Symptom:''' The cube requests a firmware update, or one or several modules have <br /> reverted to the factory firmware version and are out of sync with the rest.<br /> <br /> '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap <br /> '''Restore Firmware'''. This will reload the latest firmware from the server and <br /> bring all modules back in sync.<br /> <br /> ----<br /> <br /> == Mobile Application ==<br /> <br /> === App is stuck on the loading screen / can't log in ===<br /> <br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> '''Symptom:''' The app gets stuck on the loading screen after login.<br /> <br /> Your mobile browser is likely blocking external app links.<br /> <br /> '''Solution:''' Disable the &quot;block external apps&quot; option in your mobile browser settings.<br /> <br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> ''Example: this setting in Microsoft Edge''<br /> <br /> ----<br /> <br /> == Mechanical ==<br /> <br /> === Cube catches or jams when rotating ===<br /> <br /> '''Symptom:''' The cube feels stiff, catches, or does not rotate smoothly.<br /> <br /> '''Solution:''' Adjust the tension using a cross-head screwdriver on the 6 screws, <br /> each located in the center of every cube face.<br /> * Turn '''clockwise''' to tighten and increase tension<br /> * Turn '''counter-clockwise''' to loosen and reduce tension<br /> <br /> Avoid making the cube excessively tight or loose - find a comfortable middle ground.<br /> <br /> ----<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution - charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers - this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process - each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process - do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3-8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> [[File:Module_recovery_legacy_hw.png|none|500px|Module Recovery demonstration]]<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16842 2026-07-01T13:09:02Z

<p>Rbalasho: /* Cube stuck on logo screen (all 8 modules) */</p> <hr /> <div> <br /> If you have not found an answer here, ask in the [https://discord.gg/RZYWusahP3 #support-forum] <br /> channel on our Discord, or contact us at hello@wowcube.com.<br /> <br /> <br /> <br /> ----<br /> <br /> == Power &amp; Charging ==<br /> <br /> === Cube does not turn on ===<br /> <br /> '''Symptom:''' The cube does not start when twisted.<br /> <br /> The cube is either fully discharged or was manually shut down.<br /> <br /> '''Solution:''' Place it on a charging station connected to a power source.<br /> <br /> === Not all screens light up when placed on the charging dock ===<br /> <br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> '''Symptom:''' Only some modules turn on when the cube is placed on the dock.<br /> <br /> Some modules have become deeply discharged.<br /> <br /> '''Solution:'''<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ----<br /> <br /> == Screens &amp; Modules ==<br /> <br /> === One or more modules are unresponsive ===<br /> <br /> '''Symptom:''' One or several modules do not react to taps, shakes, or twists, <br /> and display either a black screen or frozen game graphics.<br /> <br /> '''Solution:''' Reboot the cube by placing it on an '''unplugged''' charging dock. <br /> Wait at least 10 seconds for the cube to reboot.<br /> <br /> === One screen is not working correctly ===<br /> <br /> '''Symptom:''' A single screen on a module is showing inverted colors, colored lines, <br /> or a blank display.<br /> <br /> '''Solution:''' Reboot the cube. If the problem persists, <br /> contact us at hello@wowcube.com.<br /> <br /> ----<br /> <br /> == Firmware &amp; Updates ==<br /> <br /> === Cube shows an error message ===<br /> <br /> Follow the instructions displayed on the cube screens and in the mobile application.<br /> <br /> You can also try restarting the cube and/or the mobile application.<br /> <br /> If the problem persists, contact us at hello@wowcube.com.<br /> <br /> === Internal Error (2) ===<br /> <br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> <br /> '''Symptom:''' The cube displays Internal Error 2.<br /> <br /> This means the installation of a game or firmware update has finished with errors <br /> or was interrupted.<br /> <br /> '''Solution:'''<br /> * In the mobile app, tap '''Try again''' when prompted<br /> * If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' <br /> dock station and waiting 10 seconds, then retry the installation<br /> <br /> === Firmware error: Corrupted assets (after factory reset) ===<br /> <br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> '''Symptom:''' After a factory reset, the cube displays &quot;Firmware error. Corrupted assets.&quot;<br /> <br /> This is expected behavior after a factory reset. The cube is temporarily missing a <br /> mandatory platform resources file, and the firmware needs to be re-installed.<br /> <br /> '''Solution:'''<br /> # First, remove the cube from the list of paired devices in your phone's system settings:<br /> #* '''iOS:''' Open Settings → Bluetooth → find your WOWCube → tap {i} → tap '''Forget Device'''<br /> #* '''Android:''' Open Settings → Bluetooth → find your WOWCube → tap the cog icon → tap '''Unlink'''<br /> # Restart the '''WOWCube Connect''' mobile application<br /> # Follow the firmware installation instructions shown on the cube screen<br /> # If installation fails, reboot the cube by placing it on an unplugged dock station <br /> for 10 seconds, then try again<br /> <br /> === Cube displays &quot;Firmware Update Required&quot; ===<br /> <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> <br /> '''Symptom:''' The cube requests a firmware update, or one or several modules have <br /> reverted to the factory firmware version and are out of sync with the rest.<br /> <br /> '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap <br /> '''Restore Firmware'''. This will reload the latest firmware from the server and <br /> bring all modules back in sync.<br /> <br /> ----<br /> <br /> == Mobile Application ==<br /> <br /> === App is stuck on the loading screen / can't log in ===<br /> <br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> '''Symptom:''' The app gets stuck on the loading screen after login.<br /> <br /> Your mobile browser is likely blocking external app links.<br /> <br /> '''Solution:''' Disable the &quot;block external apps&quot; option in your mobile browser settings.<br /> <br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> ''Example: this setting in Microsoft Edge''<br /> <br /> ----<br /> <br /> == Mechanical ==<br /> <br /> === Cube catches or jams when rotating ===<br /> <br /> '''Symptom:''' The cube feels stiff, catches, or does not rotate smoothly.<br /> <br /> '''Solution:''' Adjust the tension using a cross-head screwdriver on the 6 screws, <br /> each located in the center of every cube face.<br /> * Turn '''clockwise''' to tighten and increase tension<br /> * Turn '''counter-clockwise''' to loosen and reduce tension<br /> <br /> Avoid making the cube excessively tight or loose - find a comfortable middle ground.<br /> <br /> ----<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution - charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers - this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process - each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process - do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3-8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> [[File:Module_recovery_legacy_hw.png|none|300px|Module Recovery demonstration]]<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=File:Module_recovery_legacy_hw.png&diff=16841 2026-07-01T13:04:46Z

<p>Rbalasho: </p> <hr /> <div></div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16840 2026-07-01T09:22:14Z

<p>Rbalasho: </p> <hr /> <div> <br /> If you have not found an answer here, ask in the [https://discord.gg/RZYWusahP3 #support-forum] <br /> channel on our Discord, or contact us at hello@wowcube.com.<br /> <br /> <br /> <br /> ----<br /> <br /> == Power &amp; Charging ==<br /> <br /> === Cube does not turn on ===<br /> <br /> '''Symptom:''' The cube does not start when twisted.<br /> <br /> The cube is either fully discharged or was manually shut down.<br /> <br /> '''Solution:''' Place it on a charging station connected to a power source.<br /> <br /> === Not all screens light up when placed on the charging dock ===<br /> <br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> '''Symptom:''' Only some modules turn on when the cube is placed on the dock.<br /> <br /> Some modules have become deeply discharged.<br /> <br /> '''Solution:'''<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ----<br /> <br /> == Screens &amp; Modules ==<br /> <br /> === One or more modules are unresponsive ===<br /> <br /> '''Symptom:''' One or several modules do not react to taps, shakes, or twists, <br /> and display either a black screen or frozen game graphics.<br /> <br /> '''Solution:''' Reboot the cube by placing it on an '''unplugged''' charging dock. <br /> Wait at least 10 seconds for the cube to reboot.<br /> <br /> === One screen is not working correctly ===<br /> <br /> '''Symptom:''' A single screen on a module is showing inverted colors, colored lines, <br /> or a blank display.<br /> <br /> '''Solution:''' Reboot the cube. If the problem persists, <br /> contact us at hello@wowcube.com.<br /> <br /> ----<br /> <br /> == Firmware &amp; Updates ==<br /> <br /> === Cube shows an error message ===<br /> <br /> Follow the instructions displayed on the cube screens and in the mobile application.<br /> <br /> You can also try restarting the cube and/or the mobile application.<br /> <br /> If the problem persists, contact us at hello@wowcube.com.<br /> <br /> === Internal Error (2) ===<br /> <br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> <br /> '''Symptom:''' The cube displays Internal Error 2.<br /> <br /> This means the installation of a game or firmware update has finished with errors <br /> or was interrupted.<br /> <br /> '''Solution:'''<br /> * In the mobile app, tap '''Try again''' when prompted<br /> * If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' <br /> dock station and waiting 10 seconds, then retry the installation<br /> <br /> === Firmware error: Corrupted assets (after factory reset) ===<br /> <br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> '''Symptom:''' After a factory reset, the cube displays &quot;Firmware error. Corrupted assets.&quot;<br /> <br /> This is expected behavior after a factory reset. The cube is temporarily missing a <br /> mandatory platform resources file, and the firmware needs to be re-installed.<br /> <br /> '''Solution:'''<br /> # First, remove the cube from the list of paired devices in your phone's system settings:<br /> #* '''iOS:''' Open Settings → Bluetooth → find your WOWCube → tap {i} → tap '''Forget Device'''<br /> #* '''Android:''' Open Settings → Bluetooth → find your WOWCube → tap the cog icon → tap '''Unlink'''<br /> # Restart the '''WOWCube Connect''' mobile application<br /> # Follow the firmware installation instructions shown on the cube screen<br /> # If installation fails, reboot the cube by placing it on an unplugged dock station <br /> for 10 seconds, then try again<br /> <br /> === Cube displays &quot;Firmware Update Required&quot; ===<br /> <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> <br /> '''Symptom:''' The cube requests a firmware update, or one or several modules have <br /> reverted to the factory firmware version and are out of sync with the rest.<br /> <br /> '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap <br /> '''Restore Firmware'''. This will reload the latest firmware from the server and <br /> bring all modules back in sync.<br /> <br /> ----<br /> <br /> == Mobile Application ==<br /> <br /> === App is stuck on the loading screen / can't log in ===<br /> <br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> '''Symptom:''' The app gets stuck on the loading screen after login.<br /> <br /> Your mobile browser is likely blocking external app links.<br /> <br /> '''Solution:''' Disable the &quot;block external apps&quot; option in your mobile browser settings.<br /> <br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> ''Example: this setting in Microsoft Edge''<br /> <br /> ----<br /> <br /> == Mechanical ==<br /> <br /> === Cube catches or jams when rotating ===<br /> <br /> '''Symptom:''' The cube feels stiff, catches, or does not rotate smoothly.<br /> <br /> '''Solution:''' Adjust the tension using a cross-head screwdriver on the 6 screws, <br /> each located in the center of every cube face.<br /> * Turn '''clockwise''' to tighten and increase tension<br /> * Turn '''counter-clockwise''' to loosen and reduce tension<br /> <br /> Avoid making the cube excessively tight or loose - find a comfortable middle ground.<br /> <br /> ----<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution - charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers - this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process - each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process - do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3-8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16839 2026-07-01T09:03:40Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==Module unresponsive==<br /> One or several cube modules become unresponsive - they do not react to taps, shakes, or twists, and display either a black screen or frozen game graphics.<br /> <br /> Solution: Reboot the cube by placing it on an unplugged charging dock. Wait at least 10 seconds for the cube to reboot.<br /> <br /> ==One screen not working==<br /> A single screen on a cube module is malfunctioning - showing inverted colors, colored lines, or a blank display.<br /> <br /> Solution: Reboot the cube. If the problem persists, please contact us at hello@wowcube.com. <br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution — charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers — this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position —it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process — each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process — do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3–8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally<br /> <br /> ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''<br /> <br /> ''Recovery process failed or the cube still won't boot after completing all steps?<br /> Contact us at hello@wowcube.com — please mention that you have legacy hardware <br /> and describe which modules were showing the smaller logo.''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16838 2026-07-01T09:02:43Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==Module unresponsive==<br /> One or several cube modules become unresponsive - they do not react to taps, shakes, or twists, and display either a black screen or frozen game graphics.<br /> <br /> Solution: Reboot the cube by placing it on an unplugged charging dock. Wait at least 10 seconds for the cube to reboot.<br /> <br /> ==One screen not working==<br /> A single screen on a cube module is malfunctioning - showing inverted colors, colored lines, or a blank display.<br /> <br /> Solution: Reboot the cube. If the problem persists, please contact us at hello@wowcube.com. <br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution — charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers — this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position —it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process — each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process — do not remove it until the progress bar is fully complete<br /> # The process takes '''up to 1 minute''' per module<br /> # Once the progress bar is full, carefully remove the Recovery Tool<br /> # '''Repeat steps 3–8 for each additional module''' showing the smaller logo<br /> # After all affected modules have been recovered, the cube will reboot normally</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16837 2026-07-01T09:02:04Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==Module unresponsive==<br /> One or several cube modules become unresponsive - they do not react to taps, shakes, or twists, and display either a black screen or frozen game graphics.<br /> <br /> Solution: Reboot the cube by placing it on an unplugged charging dock. Wait at least 10 seconds for the cube to reboot.<br /> <br /> ==One screen not working==<br /> A single screen on a cube module is malfunctioning - showing inverted colors, colored lines, or a blank display.<br /> <br /> Solution: Reboot the cube. If the problem persists, please contact us at hello@wowcube.com. <br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution — charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers — this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position —it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process — each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''<br /> # '''Keep the Recovery Tool in place''' for the entire duration of the process — do not remove it until the progress bar is fully complete</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16836 2026-07-01T08:57:47Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==Module unresponsive==<br /> One or several cube modules become unresponsive - they do not react to taps, shakes, or twists, and display either a black screen or frozen game graphics.<br /> <br /> Solution: Reboot the cube by placing it on an unplugged charging dock. Wait at least 10 seconds for the cube to reboot.<br /> <br /> ==One screen not working==<br /> A single screen on a cube module is malfunctioning - showing inverted colors, colored lines, or a blank display.<br /> <br /> Solution: Reboot the cube. If the problem persists, please contact us at hello@wowcube.com. <br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> <br /> <br /> == Legacy Hardware (Old Hardware Version) ==<br /> <br /> This section covers issues specific to the older version of WOWCube hardware.<br /> <br /> === How to identify Legacy Hardware ===<br /> <br /> Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''', <br /> you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip <br /> around the base.<br /> <br /> === Cube loses charge while on the dock ===<br /> <br /> '''Symptom:''' The cube drains battery even when placed on a connected charging station.<br /> <br /> This is a known limitation of the legacy hardware charging circuit.<br /> <br /> '''Solution:'''<br /> * Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)<br /> * Clean the charging contacts on both the cube and the dock with a dry cloth<br /> * If the above did not help, try charging your cube in two halves as described down below<br /> * If the issue persists, contact us at hello@wowcube.com<br /> <br /> === Cube won't turn on after long period of inactivity ===<br /> <br /> '''Symptom:''' After the cube has not been used for an extended time, placing it on the <br /> charging dock does not turn it on. The cube remains unresponsive.<br /> <br /> This happens because individual modules have deeply discharged below the recovery threshold. <br /> When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is <br /> too much to recover from deep discharge. To work around this, the cube needs to be charged <br /> '''4 modules at a time''' by isolating the top and bottom layers from each other with a <br /> half-twist.<br /> <br /> '''Solution — charge the cube in two halves:'''<br /> <br /> # '''Twist the cube halfway''' to misalign the top and bottom layers — this isolates them electrically and ensures only the 4 bottom modules are charged at a time<br /> # Place the cube on the dock in this half-twisted position<br /> # If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.<br /> # Leave the cube to charge for '''1 hour'''<br /> # After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down<br /> # If needed, reset the dock again using the toggle switch as described in step 3<br /> # Leave it to charge for another '''1 hour'''<br /> # After both halves have been charged, twist the cube back to its normal assembled position —it should now be able to start normally<br /> <br /> ''Note: Do not interrupt the process — each half needs the full hour to recover <br /> from deep discharge.''<br /> <br /> <br /> === Cube stuck on logo screen (all 8 modules) ===<br /> <br /> '''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules. <br /> The cube does not respond to taps, twists, or shakes.<br /> <br /> '''How to confirm this is firmware corruption and not a regular freeze:'''<br /> <br /> Look closely at the logos displayed across the modules. If '''one or more modules show a <br /> smaller logo than the rest''', those specific modules have corrupted firmware and are <br /> preventing the cube from starting.<br /> <br /> '''Solution — use the Recovery Tool:'''<br /> <br /> The Recovery Tool is a plastic insert included in the box with your WOWCube.<br /> Each affected module must be recovered individually, one at a time.<br /> <br /> # Locate the '''Recovery Tool''' (small plastic insert from the original packaging)<br /> # '''Bend the Recovery Tool''' so that the &quot;'''inside'''&quot; label faces inward (is on the inner side of the fold)<br /> # Identify a module showing the smaller logo<br /> # Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides<br /> # The module screen will display a '''circular arrow icon''' and a '''progress bar'''</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16835 2026-06-22T08:33:11Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==Module unresponsive==<br /> One or several cube modules become unresponsive - they do not react to taps, shakes, or twists, and display either a black screen or frozen game graphics.<br /> <br /> Solution: Reboot the cube by placing it on an unplugged charging dock. Wait at least 10 seconds for the cube to reboot.<br /> <br /> ==One screen not working==<br /> A single screen on a cube module is malfunctioning - showing inverted colors, colored lines, or a blank display.<br /> <br /> Solution: Reboot the cube. If the problem persists, please contact us at hello@wowcube.com. <br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16834 2026-06-22T07:44:01Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==Module unresponsive==<br /> One or several cube modules become unresponsive - they do not react to taps, shakes, or twists, and display either a black screen or frozen game graphics.<br /> <br /> Solution: Reboot the cube by placing it on an unplugged charging dock. Wait at least 10 seconds for the cube to reboot.<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16833 2026-06-22T07:13:48Z

<p>Rbalasho: /* Not all screens lit up when I put it on the charging base */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 10-12 seconds<br /> * The cube will restart with all modules booting up<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16832 2026-02-20T16:54:24Z

<p>Rbalasho: /* I did a factory reset of my cube and now it says &#039;Firmware error. Corrupted assets&#039; */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 5 seconds<br /> * Wait for 10 seconds to let the charging base reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> * Restart the mobile application &quot;WOWCube connect&quot;<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16831 2026-02-20T16:53:37Z

<p>Rbalasho: /* I did a factory reset of my cube and now it says &#039;Firmware error. Corrupted assets&#039; */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 5 seconds<br /> * Wait for 10 seconds to let the charging base reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> Before re-connecting to the cube please make sure the cube is removed from the list of paired devices in the system settings of your phone:<br /> * Open the system Settings app<br /> * Go to Bluetooth<br /> * Find your WOWCube in the list of paired devices<br /> * Tap on the {i} icon for iOS or the 'cog' icon for Android, next to the cube name<br /> * Tap 'Forget device' for iOS, or 'Unlink' for Android device<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16830 2025-12-30T14:49:43Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 5 seconds<br /> * Wait for 10 seconds to let the charging base reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> == I did a factory reset of my cube and now it says 'Firmware error. Corrupted assets' ==<br /> [[File:Corrupted_assets.jpg|none|218px|corrupted_assets]]<br /> <br /> No worries - this is the expected behavior after performing a factory reset on your WOWCube.<br /> <br /> After the reset, the cube is temporarily missing a mandatory file with platform resources, so you need to re-install the firmware as instructed on the WOWCube screen.<br /> <br /> If, for some reason, installing the firmware update fails from this state, reboot the cube by placing it on an unplugged dock station and waiting for 10 seconds, and try again.<br /> <br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=File:Corrupted_assets.jpg&diff=16829 2025-12-30T14:27:48Z

<p>Rbalasho: </p> <hr /> <div></div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16828 2025-12-24T13:13:44Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 5 seconds<br /> * Wait for 10 seconds to let the charging base reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> ==What does Internal error (2) mean ?==<br /> [[File:Error-2.jpg|none|218px|Error-2]]<br /> It means that the process of installing a game or a firmware update has finished with errors or has been interrupted, and you need to re-start the process from the beginning.<br /> <br /> Normally, you will see the corresponding error message in the mobile app with the option to Try again.<br /> <br /> If the 'Try again' option does not help, perform a reboot of the cube by placing it on an unplugged dock-station<br /> <br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=File:Error-2.jpg&diff=16827 2025-12-24T13:07:14Z

<p>Rbalasho: </p> <hr /> <div></div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16826 2025-10-10T17:09:03Z

<p>Rbalasho: /* Not all screens lit up when I put it on the charging base */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 5 seconds<br /> * Wait for 10 seconds to let the charging base reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Main_Page&diff=16825 2025-10-08T14:30:13Z

<p>Rbalasho: </p> <hr /> <div>[[File:Wowcube widgets1.jpg|thumb|right|280px| WOWCube (render) in widgets mode]]<br /> <br /> [https://en.wikibooks.org/wiki/History_of_video_games/Platforms/WOWCube WOWCube] is a game console or an electronic puzzle shaped as 2x2 Rubik's Cube, also utilizing the idea of a magnetic puzzle by an American inventor [https://en.wikipedia.org/wiki/Larry_D._Nichols Larry Nichols]. Serving as an example of a tangible user interface, it consists of eight identical elements working as a whole. The surface is covered by 24 screens. <br /> WOWCube was invented by Savva and Ilya Osipov (Son and Father) on September 10, 2016<br /> <br /> It allows the launching of specially designed games.<br /> <br /> It is a stand-alone digital device that uses a [https://en.wikipedia.org/wiki/Tangible_user_interface Tangible interface] and [https://en.wikipedia.org/wiki/Mixed_reality Mixed Reality] to create an exciting development environment with unusual characteristics in which puzzle-like dynamic games can work.<br /> <br /> The main difference from mechanical puzzles is that you can run and keep many different games on the cube (and not necessarily puzzles as well). When you’re not using it, the WOWCube® system can go into screensaver mode. With some imagination and creativity, the WOWCube® system can turn into a multipurpose device (i.e. info-surface). It’s a standalone device and to expand it's personalization capabilities (among others) you can connect it to a smartphone via BT. <br /> <br /> <br /> Main topics:<br /> * [[Games]]<br /> * [[Forwarding|International Shipping]]<br /> &lt;br \&gt;<br /> * [[Development|IDE/SDK/API]]<br /> * [[Community]]<br /> * [[Culture]]<br /> &lt;br \&gt;<br /> * [[Troubleshooting guide]]<br /> * [[Technical Description]]<br /> * [[About|About CubiOs/WOWCube]]</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16824 2025-10-08T14:26:34Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 3 seconds<br /> * Wait for 10 seconds to let the charging base reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> <br /> ==If the Cube shows an Error==<br /> <br /> Please follow the instructions displayed on the cube screens, and in the mobile application.<br /> <br /> Also, you can try restarting the cube and/or the mobile application.<br /> <br /> Don't hesitate to contact us at hello@wowcube.com if the problem persists<br /> <br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - use the 'Restore Firmware' button in the Firmware section in mobile app, it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16823 2025-10-08T13:58:09Z

<p>Rbalasho: /* If the Cube does not start */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or is shut down<br /> <br /> Solution: place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> <br /> ==Not all screens lit up when I put it on the charging base==<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Most likely some of the modules got deeply discharged<br /> <br /> Solution:<br /> * Let the cube charge for 10 minutes<br /> * Press and hold the button on the charging station for 3 seconds<br /> * Wait for 10 seconds to let the charging base to reset the cube<br /> * The cube will restart with all modules booting up<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * Use the '''Recovery tool''' that comes in an envelop in the WOWCube package (see this [https://youtu.be/lnV7lJPXyaA &quot;video instruction&quot;])<br /> <br /> : ''for the first batch cubes ONLY (shipped 2023): take it apart as shown in [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video'''] and initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']''<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16822 2025-06-05T12:27:33Z

<p>Rbalasho: /* If the Cube does not start */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is pulsing green<br /> * Wait for 10 minutes<br /> * Reset the cube by toggling the switch on the charging station<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * Use the '''Recovery tool''' that comes in an envelop in the WOWCube package (see this [https://youtu.be/lnV7lJPXyaA &quot;video instruction&quot;])<br /> <br /> : ''for the first batch cubes ONLY (shipped 2023): take it apart as shown in [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video'''] and initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']''<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16821 2024-11-08T08:34:42Z

<p>Rbalasho: /* Small logos on some of the modules. How do I fix this? */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is pulsing green<br /> * Wait for 10 minutes<br /> * Reset the cube by toggling the switch on the charging station<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * Use the '''Recovery tool''' that comes in an envelop in the WOWCube package (see this [https://youtu.be/lnV7lJPXyaA &quot;video instruction&quot;])<br /> <br /> : ''for the first batch cubes ONLY (shipped 2023): take it apart as shown in [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video'''] and initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']''<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16820 2024-11-07T16:12:38Z

<p>Rbalasho: /* I can&#039;t install a game because it says Syncing all the time */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is pulsing green<br /> * Wait for 10 minutes<br /> * Reset the cube by toggling the switch on the charging station<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * Use the '''Recovery tool''' that comes in an envelop in the WOWCube package<br /> <br /> : ''for the first batch cubes ONLY (shipped 2023): take it apart as shown in [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video'''] and initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']''<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16819 2024-11-07T16:03:21Z

<p>Rbalasho: /* Small logos on some of the modules. How do I fix this? */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is pulsing green<br /> * Wait for 10 minutes<br /> * Reset the cube by toggling the switch on the charging station<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * Use the '''Recovery tool''' that comes in an envelop in the WOWCube package<br /> <br /> : ''for the first batch cubes ONLY (shipped 2023): take it apart as shown in [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video'''] and initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']''<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16818 2024-11-07T16:01:52Z

<p>Rbalasho: /* Small logos on some of the modules. How do I fix this? */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is pulsing green<br /> * Wait for 10 minutes<br /> * Reset the cube by toggling the switch on the charging station<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * Use the '''Recovery tool''' that comes in an envelop in the WOWCube package<br /> <br /> : (''for the first batch cubes ONLY: take it apart as shown in [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video'''] and initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']'')<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16817 2024-11-07T15:46:21Z

<p>Rbalasho: /* If the Cube does not start */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is pulsing green<br /> * Wait for 10 minutes<br /> * Reset the cube by toggling the switch on the charging station<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=FAQ&diff=16816 2024-11-05T09:18:05Z

<p>Rbalasho: /* My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again */</p> <hr /> <div><br /> For your questions, use #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> ===Does the charging station LED turn steady green when the Cube is fully charged?===<br /> <br /> '''No'''. The charging state is only indicated in the Cube UI itself. <br /> <br /> The STEADY green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage. <br /> Even when the Cube is fully charged it continues to charge slowly with low current.<br /> <br /> ===How do I turn my WOWCube off?===<br /> <br /> * Go to the &quot;Settings menu&quot; app on your WOWCube and choose &quot;Shutdown&quot;; <br /> * Or open the ''WOWCube Connect'' mobile app, go to Energy Saver and hit “Cube Shutdown” <br /> To power it back on, place the cube on the charging dock and then remove.<br /> <br /> Alternatively, you can:<br /> * insert the plastic tab (labeled with a black cat) in one of the sides of the cube; <br /> * place the Cube on a dock station not connected to a power source<br /> <br /> Note that the “Sleep” title on the WOWCube will only put the cube in a stand-by state, from which it can be woken up by making a twist.<br /> <br /> Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.<br /> <br /> ===I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.===<br /> <br /> To make sure your cube keeps the same battery<br /> level you need to insert the plastic cover that initially<br /> came with the cube (with a black cat) in any of the<br /> cube’s sides.<br /> <br /> Here's a sample of the plastic tab (black cat):<br /> <br /> [[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]<br /> <br /> <br /> Once you remove the plastic protector, the cube will turn back on.<br /> <br /> NOTE: <br /> ''Draining battery while being completely turned OFF (through the app or from the Settings menu app on the Cube itself) is not an ordinary situation, and might indicate some HW issue with your particular unit (or most likely with a particular module). If you see it discharged after being switched off - try noting down the charge level of all 8 modules from the Diagnostics mode inside the Settings app, in order to be able to identify the faulty module and contact our support team for further assistance.''<br /> <br /> ===How do I update the games? Most of the games say they need an update and to scan the QR code. When I scan the QR code it opens the app on the phone and that’s it===<br /> There was an issue in the mobile apps which is now fixed.<br /> However, you can always manually go to the corresponding game page in the mobile app and use the ''Update'' button from there.<br /> <br /> ===I got some module errors, what do I do?===<br /> <br /> Follow the instructions in the mobile app, and check error-cases explained in our [[Troubleshooting_guide]]<br /> <br /> ===I paid for a game and had to uninstall it, when I tried to reinstall, it is asking me to pay for it again?===<br /> <br /> Please activate the gift-card which you received with your Cube, to link the pre-paid games to your personal profile. You can activate your gift-card in your personal profile on our website wowcube.com (&lt;code&gt;Add funds&lt;/code&gt;) or in the mobile app (&lt;code&gt;Activate giftcard&lt;/code&gt;).<br /> <br /> If you still see the problem - please don't hesitate to contact us via email hello@wowcube.com<br /> <br /> ===My Cube is not connecting to the app.===<br /> <br /> Make sure your cube is close to your phone/tablet.<br /> Turn your phone’s/tablet BT off, close the app,<br /> reset your cube with the charging dock, turn BT back on and open the app; the<br /> cube should connect now. If it doesn’t auto connect,<br /> hit the three dots to the right of the cube’s name and<br /> hit Connect.<br /> You may also try to change your location (to avoid a possible radio interference, <br /> from a microwave oven for instance) or delete and re-install the &lt;code&gt;WOWCube Connect&lt;/code&gt; application, and do a complete phone reboot. <br /> <br /> Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.<br /> <br /> Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.<br /> <br /> It's been also observed that the low battery of the phone can cause issues with the BT connection.<br /> <br /> ===I can not get the double tap to work. I have to use my phone to launch an app.===<br /> The best way to double tap is to pick a side of the cube and use a palm to tap/pat.<br /> Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case. <br /> Taps best detected when the Cube is in your hands.<br /> <br /> ===How do I configure Widgets?===<br /> <br /> Adding/removing/editing widgets is available from our &lt;code&gt;WOWCube Connect&lt;/code&gt; mobile application - open the Home page and tap on the 'Customize' button in the Widgets section.<br /> If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.<br /> <br /> ===My Cube says 'Charger Error/Low Voltage'===<br /> Try re-inserting the Cube onto the charger (make sure it's properly placed to have a good contact).<br /> Try making a twist on each axis before placing on charger.<br /> Make sure your Cube is not too loose, i.e. tighten the Cube screws to make sure a good contact between the modules<br /> <br /> If above did not help - make sure you are using the original cable and adapter that came with the cube and it is plugged directly into an outlet with no extra adapters.<br /> <br /> ===Does removing a game from the cube remove saved data and high scores?===<br /> No. the saved progress and scores are not removed unless you do a factory reset<br /> <br /> ===How many games can it hold at once?===<br /> By default - maximum 19 games (per available screens in the menu). BUT each game varies on size so it all depends on which games you have installed. For instance 'Crazy Farm' and 'Larry From SF' are one of the &quot;heaviest&quot; games so to install it you most likely will have to uninstall a few games.<br /> <br /> ===How do I adjust the tension of my Cube?===<br /> We have prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.<br /> # Loosen the six face screws for 0.5-1 turns<br /> # Check that the Cube rotates smoothly. If not - loosen the screws half-turn more<br /> <br /> === I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===<br /> Please see the [[Forwarding]] page for more information about international shipping.<br /> &lt;br \&gt;<br /> &lt;br \&gt;<br /> ----<br /> <br /> Our engineers are working hard in order to fix bugs<br /> and issues found, please be patient and we thank<br /> you for your understanding. If you have any<br /> questions, please feel free to reach us at<br /> hello@wowcube.com, Discord #support-forum channel or<br /> any of our Social Media links.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=FAQ&diff=16815 2024-11-05T09:15:45Z

<p>Rbalasho: /* I can not get the double tap to work. I have to use my phone to launch an app. */</p> <hr /> <div><br /> For your questions, use #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> ===Does the charging station LED turn steady green when the Cube is fully charged?===<br /> <br /> '''No'''. The charging state is only indicated in the Cube UI itself. <br /> <br /> The STEADY green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage. <br /> Even when the Cube is fully charged it continues to charge slowly with low current.<br /> <br /> ===How do I turn my WOWCube off?===<br /> <br /> * Go to the &quot;Settings menu&quot; app on your WOWCube and choose &quot;Shutdown&quot;; <br /> * Or open the ''WOWCube Connect'' mobile app, go to Energy Saver and hit “Cube Shutdown” <br /> To power it back on, place the cube on the charging dock and then remove.<br /> <br /> Alternatively, you can:<br /> * insert the plastic tab (labeled with a black cat) in one of the sides of the cube; <br /> * place the Cube on a dock station not connected to a power source<br /> <br /> Note that the “Sleep” title on the WOWCube will only put the cube in a stand-by state, from which it can be woken up by making a twist.<br /> <br /> Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.<br /> <br /> ===I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.===<br /> <br /> To make sure your cube keeps the same battery<br /> level you need to insert the plastic cover that initially<br /> came with the cube (with a black cat) in any of the<br /> cube’s sides.<br /> <br /> Here's a sample of the plastic tab (black cat):<br /> <br /> [[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]<br /> <br /> <br /> Once you remove the plastic protector, the cube will turn back on.<br /> <br /> NOTE: <br /> ''Draining battery while being completely turned OFF (through the app or from the Settings menu app on the Cube itself) is not an ordinary situation, and might indicate some HW issue with your particular unit (or most likely with a particular module). If you see it discharged after being switched off - try noting down the charge level of all 8 modules from the Diagnostics mode inside the Settings app, in order to be able to identify the faulty module and contact our support team for further assistance.''<br /> <br /> ===How do I update the games? Most of the games say they need an update and to scan the QR code. When I scan the QR code it opens the app on the phone and that’s it===<br /> There was an issue in the mobile apps which is now fixed.<br /> However, you can always manually go to the corresponding game page in the mobile app and use the ''Update'' button from there.<br /> <br /> ===I got some module errors, what do I do?===<br /> <br /> Follow the instructions in the mobile app, and check error-cases explained in our [[Troubleshooting_guide]]<br /> <br /> ===I paid for a game and had to uninstall it, when I tried to reinstall, it is asking me to pay for it again?===<br /> <br /> Please activate the gift-card which you received with your Cube, to link the pre-paid games to your personal profile. You can activate your gift-card in your personal profile on our website wowcube.com (&lt;code&gt;Add funds&lt;/code&gt;) or in the mobile app (&lt;code&gt;Activate giftcard&lt;/code&gt;).<br /> <br /> If you still see the problem - please don't hesitate to contact us via email hello@wowcube.com<br /> <br /> ===My Cube is not connecting to the app.===<br /> <br /> Make sure your cube is close to your phone/tablet.<br /> Turn your phone’s/tablet BT off, close the app,<br /> reset your cube with the charging dock, turn BT back on and open the app; the<br /> cube should connect now. If it doesn’t auto connect,<br /> hit the three dots to the right of the cube’s name and<br /> hit Connect.<br /> You may also try to change your location (to avoid a possible radio interference, <br /> from a microwave oven for instance) or delete and re-install the &lt;code&gt;WOWCube Connect&lt;/code&gt; application, and do a complete phone reboot. <br /> <br /> Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.<br /> <br /> Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.<br /> <br /> It's been also observed that the low battery of the phone can cause issues with the BT connection.<br /> <br /> ===I can not get the double tap to work. I have to use my phone to launch an app.===<br /> The best way to double tap is to pick a side of the cube and use a palm to tap/pat.<br /> Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case. <br /> Taps best detected when the Cube is in your hands.<br /> <br /> ===My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again===<br /> <br /> Adding/removing/editing widgets is available from our &lt;code&gt;WOWCube Connect&lt;/code&gt; mobile application - open the Home page and tap on the 'Customize' button of the Widgets section.<br /> If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.<br /> <br /> ===My Cube says 'Charger Error/Low Voltage'===<br /> Try re-inserting the Cube onto the charger (make sure it's properly placed to have a good contact).<br /> Try making a twist on each axis before placing on charger.<br /> Make sure your Cube is not too loose, i.e. tighten the Cube screws to make sure a good contact between the modules<br /> <br /> If above did not help - make sure you are using the original cable and adapter that came with the cube and it is plugged directly into an outlet with no extra adapters.<br /> <br /> ===Does removing a game from the cube remove saved data and high scores?===<br /> No. the saved progress and scores are not removed unless you do a factory reset<br /> <br /> ===How many games can it hold at once?===<br /> By default - maximum 19 games (per available screens in the menu). BUT each game varies on size so it all depends on which games you have installed. For instance 'Crazy Farm' and 'Larry From SF' are one of the &quot;heaviest&quot; games so to install it you most likely will have to uninstall a few games.<br /> <br /> ===How do I adjust the tension of my Cube?===<br /> We have prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.<br /> # Loosen the six face screws for 0.5-1 turns<br /> # Check that the Cube rotates smoothly. If not - loosen the screws half-turn more<br /> <br /> === I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===<br /> Please see the [[Forwarding]] page for more information about international shipping.<br /> &lt;br \&gt;<br /> &lt;br \&gt;<br /> ----<br /> <br /> Our engineers are working hard in order to fix bugs<br /> and issues found, please be patient and we thank<br /> you for your understanding. If you have any<br /> questions, please feel free to reach us at<br /> hello@wowcube.com, Discord #support-forum channel or<br /> any of our Social Media links.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=FAQ&diff=16814 2024-11-05T08:17:10Z

<p>Rbalasho: /* My Cube is not connecting to the app. */</p> <hr /> <div><br /> For your questions, use #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> ===Does the charging station LED turn steady green when the Cube is fully charged?===<br /> <br /> '''No'''. The charging state is only indicated in the Cube UI itself. <br /> <br /> The STEADY green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage. <br /> Even when the Cube is fully charged it continues to charge slowly with low current.<br /> <br /> ===How do I turn my WOWCube off?===<br /> <br /> * Go to the &quot;Settings menu&quot; app on your WOWCube and choose &quot;Shutdown&quot;; <br /> * Or open the ''WOWCube Connect'' mobile app, go to Energy Saver and hit “Cube Shutdown” <br /> To power it back on, place the cube on the charging dock and then remove.<br /> <br /> Alternatively, you can:<br /> * insert the plastic tab (labeled with a black cat) in one of the sides of the cube; <br /> * place the Cube on a dock station not connected to a power source<br /> <br /> Note that the “Sleep” title on the WOWCube will only put the cube in a stand-by state, from which it can be woken up by making a twist.<br /> <br /> Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.<br /> <br /> ===I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.===<br /> <br /> To make sure your cube keeps the same battery<br /> level you need to insert the plastic cover that initially<br /> came with the cube (with a black cat) in any of the<br /> cube’s sides.<br /> <br /> Here's a sample of the plastic tab (black cat):<br /> <br /> [[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]<br /> <br /> <br /> Once you remove the plastic protector, the cube will turn back on.<br /> <br /> NOTE: <br /> ''Draining battery while being completely turned OFF (through the app or from the Settings menu app on the Cube itself) is not an ordinary situation, and might indicate some HW issue with your particular unit (or most likely with a particular module). If you see it discharged after being switched off - try noting down the charge level of all 8 modules from the Diagnostics mode inside the Settings app, in order to be able to identify the faulty module and contact our support team for further assistance.''<br /> <br /> ===How do I update the games? Most of the games say they need an update and to scan the QR code. When I scan the QR code it opens the app on the phone and that’s it===<br /> There was an issue in the mobile apps which is now fixed.<br /> However, you can always manually go to the corresponding game page in the mobile app and use the ''Update'' button from there.<br /> <br /> ===I got some module errors, what do I do?===<br /> <br /> Follow the instructions in the mobile app, and check error-cases explained in our [[Troubleshooting_guide]]<br /> <br /> ===I paid for a game and had to uninstall it, when I tried to reinstall, it is asking me to pay for it again?===<br /> <br /> Please activate the gift-card which you received with your Cube, to link the pre-paid games to your personal profile. You can activate your gift-card in your personal profile on our website wowcube.com (&lt;code&gt;Add funds&lt;/code&gt;) or in the mobile app (&lt;code&gt;Activate giftcard&lt;/code&gt;).<br /> <br /> If you still see the problem - please don't hesitate to contact us via email hello@wowcube.com<br /> <br /> ===My Cube is not connecting to the app.===<br /> <br /> Make sure your cube is close to your phone/tablet.<br /> Turn your phone’s/tablet BT off, close the app,<br /> reset your cube with the charging dock, turn BT back on and open the app; the<br /> cube should connect now. If it doesn’t auto connect,<br /> hit the three dots to the right of the cube’s name and<br /> hit Connect.<br /> You may also try to change your location (to avoid a possible radio interference, <br /> from a microwave oven for instance) or delete and re-install the &lt;code&gt;WOWCube Connect&lt;/code&gt; application, and do a complete phone reboot. <br /> <br /> Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.<br /> <br /> Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.<br /> <br /> It's been also observed that the low battery of the phone can cause issues with the BT connection.<br /> <br /> ===I can not get the double tap to work. I have to use my phone to launch an app.===<br /> The best way to double tap is to pick a side of the cube and use two fingers to tap. <br /> You can also try tapping with your palm if the above did not work.<br /> Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case. <br /> Taps best detected when the Cube is in your hands.<br /> <br /> ===My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again===<br /> <br /> Adding/removing/editing widgets is available from our &lt;code&gt;WOWCube Connect&lt;/code&gt; mobile application - open the Home page and tap on the 'Customize' button of the Widgets section.<br /> If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.<br /> <br /> ===My Cube says 'Charger Error/Low Voltage'===<br /> Try re-inserting the Cube onto the charger (make sure it's properly placed to have a good contact).<br /> Try making a twist on each axis before placing on charger.<br /> Make sure your Cube is not too loose, i.e. tighten the Cube screws to make sure a good contact between the modules<br /> <br /> If above did not help - make sure you are using the original cable and adapter that came with the cube and it is plugged directly into an outlet with no extra adapters.<br /> <br /> ===Does removing a game from the cube remove saved data and high scores?===<br /> No. the saved progress and scores are not removed unless you do a factory reset<br /> <br /> ===How many games can it hold at once?===<br /> By default - maximum 19 games (per available screens in the menu). BUT each game varies on size so it all depends on which games you have installed. For instance 'Crazy Farm' and 'Larry From SF' are one of the &quot;heaviest&quot; games so to install it you most likely will have to uninstall a few games.<br /> <br /> ===How do I adjust the tension of my Cube?===<br /> We have prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.<br /> # Loosen the six face screws for 0.5-1 turns<br /> # Check that the Cube rotates smoothly. If not - loosen the screws half-turn more<br /> <br /> === I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===<br /> Please see the [[Forwarding]] page for more information about international shipping.<br /> &lt;br \&gt;<br /> &lt;br \&gt;<br /> ----<br /> <br /> Our engineers are working hard in order to fix bugs<br /> and issues found, please be patient and we thank<br /> you for your understanding. If you have any<br /> questions, please feel free to reach us at<br /> hello@wowcube.com, Discord #support-forum channel or<br /> any of our Social Media links.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=FAQ&diff=16813 2024-11-05T08:11:35Z

<p>Rbalasho: /* How do I turn my WOWCube off? */</p> <hr /> <div><br /> For your questions, use #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> ===Does the charging station LED turn steady green when the Cube is fully charged?===<br /> <br /> '''No'''. The charging state is only indicated in the Cube UI itself. <br /> <br /> The STEADY green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage. <br /> Even when the Cube is fully charged it continues to charge slowly with low current.<br /> <br /> ===How do I turn my WOWCube off?===<br /> <br /> * Go to the &quot;Settings menu&quot; app on your WOWCube and choose &quot;Shutdown&quot;; <br /> * Or open the ''WOWCube Connect'' mobile app, go to Energy Saver and hit “Cube Shutdown” <br /> To power it back on, place the cube on the charging dock and then remove.<br /> <br /> Alternatively, you can:<br /> * insert the plastic tab (labeled with a black cat) in one of the sides of the cube; <br /> * place the Cube on a dock station not connected to a power source<br /> <br /> Note that the “Sleep” title on the WOWCube will only put the cube in a stand-by state, from which it can be woken up by making a twist.<br /> <br /> Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.<br /> <br /> ===I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.===<br /> <br /> To make sure your cube keeps the same battery<br /> level you need to insert the plastic cover that initially<br /> came with the cube (with a black cat) in any of the<br /> cube’s sides.<br /> <br /> Here's a sample of the plastic tab (black cat):<br /> <br /> [[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]<br /> <br /> <br /> Once you remove the plastic protector, the cube will turn back on.<br /> <br /> NOTE: <br /> ''Draining battery while being completely turned OFF (through the app or from the Settings menu app on the Cube itself) is not an ordinary situation, and might indicate some HW issue with your particular unit (or most likely with a particular module). If you see it discharged after being switched off - try noting down the charge level of all 8 modules from the Diagnostics mode inside the Settings app, in order to be able to identify the faulty module and contact our support team for further assistance.''<br /> <br /> ===How do I update the games? Most of the games say they need an update and to scan the QR code. When I scan the QR code it opens the app on the phone and that’s it===<br /> There was an issue in the mobile apps which is now fixed.<br /> However, you can always manually go to the corresponding game page in the mobile app and use the ''Update'' button from there.<br /> <br /> ===I got some module errors, what do I do?===<br /> <br /> Follow the instructions in the mobile app, and check error-cases explained in our [[Troubleshooting_guide]]<br /> <br /> ===I paid for a game and had to uninstall it, when I tried to reinstall, it is asking me to pay for it again?===<br /> <br /> Please activate the gift-card which you received with your Cube, to link the pre-paid games to your personal profile. You can activate your gift-card in your personal profile on our website wowcube.com (&lt;code&gt;Add funds&lt;/code&gt;) or in the mobile app (&lt;code&gt;Activate giftcard&lt;/code&gt;).<br /> <br /> If you still see the problem - please don't hesitate to contact us via email hello@wowcube.com<br /> <br /> ===My Cube is not connecting to the app.===<br /> <br /> Make sure your cube is close to your phone/tablet.<br /> Turn your phone’s/tablet BT off, close the app,<br /> place the cube on the charging dock and hit the reset<br /> button, turn BT back on and open the app; the<br /> cube should connect now. If it doesn’t auto connect,<br /> hit the three dots to the right of the cube’s name and<br /> hit Connect.<br /> You may also try to change your location (to avoid a possible radio interference, <br /> from a microwave oven for instance) or delete and re-install the &lt;code&gt;WOWCube Connect&lt;/code&gt; application, and do a complete phone reboot. <br /> <br /> Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.<br /> <br /> Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.<br /> <br /> It's been also observed that the low battery of the phone can cause issues with the BT connection.<br /> <br /> ===I can not get the double tap to work. I have to use my phone to launch an app.===<br /> The best way to double tap is to pick a side of the cube and use two fingers to tap. <br /> You can also try tapping with your palm if the above did not work.<br /> Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case. <br /> Taps best detected when the Cube is in your hands.<br /> <br /> ===My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again===<br /> <br /> Adding/removing/editing widgets is available from our &lt;code&gt;WOWCube Connect&lt;/code&gt; mobile application - open the Home page and tap on the 'Customize' button of the Widgets section.<br /> If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.<br /> <br /> ===My Cube says 'Charger Error/Low Voltage'===<br /> Try re-inserting the Cube onto the charger (make sure it's properly placed to have a good contact).<br /> Try making a twist on each axis before placing on charger.<br /> Make sure your Cube is not too loose, i.e. tighten the Cube screws to make sure a good contact between the modules<br /> <br /> If above did not help - make sure you are using the original cable and adapter that came with the cube and it is plugged directly into an outlet with no extra adapters.<br /> <br /> ===Does removing a game from the cube remove saved data and high scores?===<br /> No. the saved progress and scores are not removed unless you do a factory reset<br /> <br /> ===How many games can it hold at once?===<br /> By default - maximum 19 games (per available screens in the menu). BUT each game varies on size so it all depends on which games you have installed. For instance 'Crazy Farm' and 'Larry From SF' are one of the &quot;heaviest&quot; games so to install it you most likely will have to uninstall a few games.<br /> <br /> ===How do I adjust the tension of my Cube?===<br /> We have prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.<br /> # Loosen the six face screws for 0.5-1 turns<br /> # Check that the Cube rotates smoothly. If not - loosen the screws half-turn more<br /> <br /> === I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===<br /> Please see the [[Forwarding]] page for more information about international shipping.<br /> &lt;br \&gt;<br /> &lt;br \&gt;<br /> ----<br /> <br /> Our engineers are working hard in order to fix bugs<br /> and issues found, please be patient and we thank<br /> you for your understanding. If you have any<br /> questions, please feel free to reach us at<br /> hello@wowcube.com, Discord #support-forum channel or<br /> any of our Social Media links.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=FAQ&diff=16812 2024-11-05T07:43:54Z

<p>Rbalasho: /* Does the charging station LED turn green when the Cube is fully charged? */</p> <hr /> <div><br /> For your questions, use #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> ===Does the charging station LED turn steady green when the Cube is fully charged?===<br /> <br /> '''No'''. The charging state is only indicated in the Cube UI itself. <br /> <br /> The STEADY green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage. <br /> Even when the Cube is fully charged it continues to charge slowly with low current.<br /> <br /> ===How do I turn my WOWCube off?===<br /> <br /> The “Sleep” title on the WOWCube will put the cube<br /> in a stand-by state; in order to turn it off go to the &quot;Settings menu&quot; app on your WOWCube and choose &quot;Shutdown&quot;. <br /> Another way to do it - open the ''WOWCube Connect'' mobile app, go to Energy Saver and<br /> hit “Cube Shutdown”.<br /> To power it back on, place the cube on the charging<br /> dock and press the “reset” button.<br /> Alternatively, after hitting &quot;Sleep&quot; icon on the cube, you<br /> can insert the plastic cover (labeled with a black cat) in one of the<br /> sides of the cube; this will keep it off.<br /> <br /> Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.<br /> <br /> ===I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.===<br /> <br /> To make sure your cube keeps the same battery<br /> level you need to insert the plastic cover that initially<br /> came with the cube (with a black cat) in any of the<br /> cube’s sides.<br /> <br /> Here's a sample of the plastic tab (black cat):<br /> <br /> [[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]<br /> <br /> <br /> Once you remove the plastic protector, the cube will turn back on.<br /> <br /> NOTE: <br /> ''Draining battery while being completely turned OFF (through the app or from the Settings menu app on the Cube itself) is not an ordinary situation, and might indicate some HW issue with your particular unit (or most likely with a particular module). If you see it discharged after being switched off - try noting down the charge level of all 8 modules from the Diagnostics mode inside the Settings app, in order to be able to identify the faulty module and contact our support team for further assistance.''<br /> <br /> ===How do I update the games? Most of the games say they need an update and to scan the QR code. When I scan the QR code it opens the app on the phone and that’s it===<br /> There was an issue in the mobile apps which is now fixed.<br /> However, you can always manually go to the corresponding game page in the mobile app and use the ''Update'' button from there.<br /> <br /> ===I got some module errors, what do I do?===<br /> <br /> Follow the instructions in the mobile app, and check error-cases explained in our [[Troubleshooting_guide]]<br /> <br /> ===I paid for a game and had to uninstall it, when I tried to reinstall, it is asking me to pay for it again?===<br /> <br /> Please activate the gift-card which you received with your Cube, to link the pre-paid games to your personal profile. You can activate your gift-card in your personal profile on our website wowcube.com (&lt;code&gt;Add funds&lt;/code&gt;) or in the mobile app (&lt;code&gt;Activate giftcard&lt;/code&gt;).<br /> <br /> If you still see the problem - please don't hesitate to contact us via email hello@wowcube.com<br /> <br /> ===My Cube is not connecting to the app.===<br /> <br /> Make sure your cube is close to your phone/tablet.<br /> Turn your phone’s/tablet BT off, close the app,<br /> place the cube on the charging dock and hit the reset<br /> button, turn BT back on and open the app; the<br /> cube should connect now. If it doesn’t auto connect,<br /> hit the three dots to the right of the cube’s name and<br /> hit Connect.<br /> You may also try to change your location (to avoid a possible radio interference, <br /> from a microwave oven for instance) or delete and re-install the &lt;code&gt;WOWCube Connect&lt;/code&gt; application, and do a complete phone reboot. <br /> <br /> Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.<br /> <br /> Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.<br /> <br /> It's been also observed that the low battery of the phone can cause issues with the BT connection.<br /> <br /> ===I can not get the double tap to work. I have to use my phone to launch an app.===<br /> The best way to double tap is to pick a side of the cube and use two fingers to tap. <br /> You can also try tapping with your palm if the above did not work.<br /> Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case. <br /> Taps best detected when the Cube is in your hands.<br /> <br /> ===My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again===<br /> <br /> Adding/removing/editing widgets is available from our &lt;code&gt;WOWCube Connect&lt;/code&gt; mobile application - open the Home page and tap on the 'Customize' button of the Widgets section.<br /> If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.<br /> <br /> ===My Cube says 'Charger Error/Low Voltage'===<br /> Try re-inserting the Cube onto the charger (make sure it's properly placed to have a good contact).<br /> Try making a twist on each axis before placing on charger.<br /> Make sure your Cube is not too loose, i.e. tighten the Cube screws to make sure a good contact between the modules<br /> <br /> If above did not help - make sure you are using the original cable and adapter that came with the cube and it is plugged directly into an outlet with no extra adapters.<br /> <br /> ===Does removing a game from the cube remove saved data and high scores?===<br /> No. the saved progress and scores are not removed unless you do a factory reset<br /> <br /> ===How many games can it hold at once?===<br /> By default - maximum 19 games (per available screens in the menu). BUT each game varies on size so it all depends on which games you have installed. For instance 'Crazy Farm' and 'Larry From SF' are one of the &quot;heaviest&quot; games so to install it you most likely will have to uninstall a few games.<br /> <br /> ===How do I adjust the tension of my Cube?===<br /> We have prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.<br /> # Loosen the six face screws for 0.5-1 turns<br /> # Check that the Cube rotates smoothly. If not - loosen the screws half-turn more<br /> <br /> === I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===<br /> Please see the [[Forwarding]] page for more information about international shipping.<br /> &lt;br \&gt;<br /> &lt;br \&gt;<br /> ----<br /> <br /> Our engineers are working hard in order to fix bugs<br /> and issues found, please be patient and we thank<br /> you for your understanding. If you have any<br /> questions, please feel free to reach us at<br /> hello@wowcube.com, Discord #support-forum channel or<br /> any of our Social Media links.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16811 2024-11-04T09:06:40Z

<p>Rbalasho: /* Module Error 2 every time I try to install/update the game */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> If none of the above helps - try another phone (it's been reported that some very limited amount of android models had persistent problems with BT/BLE communication while using WOWCube connect application)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16810 2024-11-04T08:30:35Z

<p>Rbalasho: /* Games launch mixed and not working */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as in the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. <br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16809 2024-11-04T08:26:48Z

<p>Rbalasho: /* If the Cube did not charge over night */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is pulsing green''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16808 2024-11-04T08:24:27Z

<p>Rbalasho: /* It says charging but its said that for a long time now */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is red/orange''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it did not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16807 2024-11-04T08:24:01Z

<p>Rbalasho: /* It says charging but its said that for a long time now */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is red/orange''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging mode for more than 1 hour - try re-inserting it on the dock-station. <br /> If it does not help - remove Cube from the charging station and make a 'hard reset' with a thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16806 2024-08-22T13:44:05Z

<p>Rbalasho: /* If the Cube shows &quot;Module Error&quot; */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is red/orange''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging for more than 1 hour - try resetting it with the dock-station 'reset' button (push and hold for 2 sec). <br /> If it does not help - remove Cube from the charging station and try a 'hard reset' with the thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * reset the Cube with the dock station. If the problem persists, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or at [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16799 2024-07-03T14:33:01Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is red/orange''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging for more than 1 hour - try resetting it with the dock-station 'reset' button (push and hold for 2 sec). <br /> If it does not help - remove Cube from the charging station and try a 'hard reset' with the thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * very rare errors, and in theory a reset of the Cube with the dock station should resolve them. If not, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or write an email to [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==It says Update required but there is no any update available for the game in the mobile app==<br /> [[File:Game_update_required.jpg|none|218px|game_update_required]]<br /> This can also happen if for instance your WOWCube firmware has not been updated to the latest version, and the game you are trying to launch is not compatible with the older FW versions.<br /> <br /> Solution: update the firmware of your WOWCube to the latest from server<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=File:Game_update_required.jpg&diff=16798 2024-07-03T14:26:58Z

<p>Rbalasho: </p> <hr /> <div></div>

Rbalasho https://wiki.wowcube.com/index.php?title=FAQ&diff=16755 2024-03-07T10:44:15Z

<p>Rbalasho: /* How do I adjust the tension of my Cube? */</p> <hr /> <div><br /> For your questions, use #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> ===Does the charging station LED turn green when the Cube is fully charged?===<br /> <br /> '''No'''. The charging state is only indicated in the Cube UI itself. <br /> <br /> The green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage. <br /> Even when the Cube is fully charged it continues to charge slowly with low current.<br /> <br /> ===How do I turn my WOWCube off?===<br /> <br /> The “Sleep” title on the WOWCube will put the cube<br /> in a stand-by state; in order to turn it off go to the &quot;Settings menu&quot; app on your WOWCube and choose &quot;Shutdown&quot;. <br /> Another way to do it - open the ''WOWCube Connect'' mobile app, go to Energy Saver and<br /> hit “Cube Shutdown”.<br /> To power it back on, place the cube on the charging<br /> dock and press the “reset” button.<br /> Alternatively, after hitting &quot;Sleep&quot; icon on the cube, you<br /> can insert the plastic cover (labeled with a black cat) in one of the<br /> sides of the cube; this will keep it off.<br /> <br /> Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.<br /> <br /> ===I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.===<br /> <br /> To make sure your cube keeps the same battery<br /> level you need to insert the plastic cover that initially<br /> came with the cube (with a black cat) in any of the<br /> cube’s sides.<br /> <br /> Here's a sample of the plastic tab (black cat):<br /> <br /> [[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]<br /> <br /> <br /> Once you remove the plastic protector, the cube will turn back on.<br /> <br /> NOTE: <br /> ''Draining battery while being completely turned OFF (through the app or from the Settings menu app on the Cube itself) is not an ordinary situation, and might indicate some HW issue with your particular unit (or most likely with a particular module). If you see it discharged after being switched off - try noting down the charge level of all 8 modules from the Diagnostics mode inside the Settings app, in order to be able to identify the faulty module and contact our support team for further assistance.''<br /> <br /> ===How do I update the games? Most of the games say they need an update and to scan the QR code. When I scan the QR code it opens the app on the phone and that’s it===<br /> There was an issue in the mobile apps which is now fixed.<br /> However, you can always manually go to the corresponding game page in the mobile app and use the ''Update'' button from there.<br /> <br /> ===I got some module errors, what do I do?===<br /> <br /> Follow the instructions in the mobile app, and check error-cases explained in our [[Troubleshooting_guide]]<br /> <br /> ===I paid for a game and had to uninstall it, when I tried to reinstall, it is asking me to pay for it again?===<br /> <br /> Please activate the gift-card which you received with your Cube, to link the pre-paid games to your personal profile. You can activate your gift-card in your personal profile on our website wowcube.com (&lt;code&gt;Add funds&lt;/code&gt;) or in the mobile app (&lt;code&gt;Activate giftcard&lt;/code&gt;).<br /> <br /> If you still see the problem - please don't hesitate to contact us via email hello@wowcube.com<br /> <br /> ===My Cube is not connecting to the app.===<br /> <br /> Make sure your cube is close to your phone/tablet.<br /> Turn your phone’s/tablet BT off, close the app,<br /> place the cube on the charging dock and hit the reset<br /> button, turn BT back on and open the app; the<br /> cube should connect now. If it doesn’t auto connect,<br /> hit the three dots to the right of the cube’s name and<br /> hit Connect.<br /> You may also try to change your location (to avoid a possible radio interference, <br /> from a microwave oven for instance) or delete and re-install the &lt;code&gt;WOWCube Connect&lt;/code&gt; application, and do a complete phone reboot. <br /> <br /> Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.<br /> <br /> Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.<br /> <br /> It's been also observed that the low battery of the phone can cause issues with the BT connection.<br /> <br /> ===I can not get the double tap to work. I have to use my phone to launch an app.===<br /> The best way to double tap is to pick a side of the cube and use two fingers to tap. <br /> You can also try tapping with your palm if the above did not work.<br /> Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case. <br /> Taps best detected when the Cube is in your hands.<br /> <br /> ===My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again===<br /> <br /> Adding/removing/editing widgets is available from our &lt;code&gt;WOWCube Connect&lt;/code&gt; mobile application - open the Home page and tap on the 'Customize' button of the Widgets section.<br /> If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.<br /> <br /> ===My Cube says 'Charger Error/Low Voltage'===<br /> Try re-inserting the Cube onto the charger (make sure it's properly placed to have a good contact).<br /> Try making a twist on each axis before placing on charger.<br /> Make sure your Cube is not too loose, i.e. tighten the Cube screws to make sure a good contact between the modules<br /> <br /> If above did not help - make sure you are using the original cable and adapter that came with the cube and it is plugged directly into an outlet with no extra adapters.<br /> <br /> ===Does removing a game from the cube remove saved data and high scores?===<br /> No. the saved progress and scores are not removed unless you do a factory reset<br /> <br /> ===How many games can it hold at once?===<br /> By default - maximum 19 games (per available screens in the menu). BUT each game varies on size so it all depends on which games you have installed. For instance 'Crazy Farm' and 'Larry From SF' are one of the &quot;heaviest&quot; games so to install it you most likely will have to uninstall a few games.<br /> <br /> ===How do I adjust the tension of my Cube?===<br /> We have prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.<br /> # Loosen the six face screws for 0.5-1 turns<br /> # Check that the Cube rotates smoothly. If not - loosen the screws half-turn more<br /> <br /> <br /> Our engineers are working hard in order to fix bugs<br /> and issues found, please be patient and we thank<br /> you for your understanding. If you have any<br /> questions, please feel free to reach us at<br /> hello@wowcube.com, Discord #support-forum channel or<br /> any of our Social Media links.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16754 2024-03-07T10:41:41Z

<p>Rbalasho: /* My Cube catches/jams */</p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is red/orange''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging for more than 1 hour - try resetting it with the dock-station 'reset' button (push and hold for 2 sec). <br /> If it does not help - remove Cube from the charging station and try a 'hard reset' with the thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * very rare errors, and in theory a reset of the Cube with the dock station should resolve them. If not, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or write an email to [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> We have also prepared a [https://youtu.be/EMcpFudmIzI '''video tutorial'''] for you on how to do that.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Troubleshooting_guide&diff=16753 2024-02-27T17:29:12Z

<p>Rbalasho: </p> <hr /> <div> <br /> Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3<br /> <br /> <br /> <br /> ==If the Cube does not start==<br /> The Cube does not start on twist - it is either discharged or turned off completely<br /> <br /> Solution: in any case you just place it on a charging station connected to a power source to turn it ON.<br /> ----<br /> Only half or so of the screens lit up. I have reset with the charging base and I still get the same result. And the lit screens just have the logo and don’t load up anything else.<br /> [[File:Half_modules_start.jpg|none|218px|half_modules_start]]<br /> <br /> Solution:<br /> * Place the cube on the charging station<br /> * Ensure that the light on the charging station is red or orange<br /> * Wait for 10 minutes<br /> * Without removing the cube from the charging station, press and hold the reset button for 2 seconds<br /> * The cube will begin charging<br /> ----<br /> If it still does not start - try a hard reset, also try a spare charging set<br /> <br /> <br /> ==Small logos on some of the modules. How do I fix this?==<br /> [[File:Small logo.jpg|none|218px|disassemble]]<br /> * take a closer look at the Cube when it shows logo on all 8 modules. mark all that have a smaller logo<br /> * let the Cube charge for a while (15-20 min), preferably having modules with small logo standing on the charging dock (i.e. directly connected to the dock)<br /> * take a cross-head screwdriver (included in the pack, but you might want to use a longer and more handy one) and loosen the screws of your Cube, like 2 turns on each screw. The screws are located in the center of every Cube face (i.e. 6 screws). Pull the faulty modules out of the Cube. You can see the process in this video [https://youtube.com/shorts/GY18bqGbt58?feature=share '''this video''']. Please make sure you do it on top of a soft surface so that you don't crack the module's glass if they fall off<br /> * initiate the FW recovery process on the faulty module as shown in [https://youtube.com/shorts/cF6H9n9zEwg?feature=share '''this video''']<br /> * make sure the recovery process is complete (the white progress bar is filled up and is changed to a steady white cube logo)<br /> * push the module(s) back into the Cube - the Cube should boot up showing the ''Firmware update required'' screens<br /> * Re-install the FW from the mobile application (use the Restore Firmware button under the Firmware section in the mobile app)<br /> * Tighten the 6 screws<br /> <br /> ==How do I make a hard reset?==<br /> * Make sure the cube is removed from the charging station<br /> * Insert the plastic tab (with the cat image, included in the kit) into the cube. Alternatively you can use a thin metal object like a butter knife instead of the plastic tab (see the video below)<br /> * '''REMOVE THE PLASTIC TAB''' (do not place the cube onto the charging station with the tab inside!!)<br /> * The cube should turn on and work properly<br /> [[File:Hard_reset.gif|none|218px|Hard_reset]]<br /> <br /> ==If the Cube did not charge over night==<br /> <br /> * First of all always make sure the charging station '''LED is red/orange''' when the Cube is placed on dock<br /> * If after placing on dock the Cube does not start - perform the actions from the [[#If the Cube does not start]]<br /> * Make sure your Cube is running FW 1.2.0 or newer (if not - update using our mobile app ''WOWCube Connect'' at [https://apps.apple.com/app/wowcube-connect/id1579680201?l=en AppStore] or [https://play.google.com/store/apps/details?id=com.wowcube Google Play]])<br /> * Make sure the Cube screws are tightened well (especially if you took it apart). Otherwise it might not charge due to a bad contact between the modules<br /> * Try placing on a different side<br /> * Clean the dock-station contacts with a dry soft cloth (or with an eraser if the dirt is heavy)<br /> * Try a spare charging set<br /> <br /> ==It says charging but its said that for a long time now==<br /> If your Cube shows same as on the photo - it is in slow charging mode (due to a deep discharge) and can sometimes not automatically switch to the normal charging.<br /> [[File:slow_charging.jpg|none|218px|slow_charge]]<br /> If it stays in the slow charging for more than 1 hour - try resetting it with the dock-station 'reset' button (push and hold for 2 sec). <br /> If it does not help - remove Cube from the charging station and try a 'hard reset' with the thin metal object or with the plastic cover that was inserted in the Cube when you received it.<br /> <br /> ==Battery level rapidly increases on charger==<br /> This behavior is closely related to the battery calibration process, which is an inherent characteristic of the WOWCube’s design.<br /> This is a typical aspect of the current hardware setup, reflecting the device’s operational nuances rather than a malfunction.<br /> We recommend you to keep your WOWCube on charger for at least 1 hour in order to make sure it's charged to a decent level.<br /> <br /> ==If the Cube shows &quot;Module Error&quot;==<br /> <br /> Each error has a corresponding short description in the mobile app, so basically follow the mobile app instructions.<br /> <br /> <br /> Error codes '''-1''' or '''2''':<br /> * bring the phone closer to the Cube and try again<br /> * go to another location and try again (try to exclude radio-interference)<br /> * if above did not help - reset your Cube with a dock-station<br /> <br /> Error codes '''5''' or '''6'''<br /> * very rare errors, and in theory a reset of the Cube with the dock station should resolve them. If not, please contact our support team on [https://discord.com/channels/485048129272676373/1072916235819421766 Discord ] or write an email to [mailto:hello@wowcube.com hello@wowcube.com]<br /> <br /> Error code '''3''': <br /> * Maximum number of applications installed. Remove one of the installed applications and try installing again.<br /> <br /> Error code '''4''': <br /> * Insufficient memory on the cube. Free up memory by removing some of the installed applications.<br /> <br /> Error code '''7''' (appears only in the mobile app): <br /> * You are trying to install an application while another application is already running on the cube. Exit to the main menu of the cube and try again.<br /> <br /> ==Module Error 4 even though I have enough space on my Cube==<br /> [[File:Error4_some_modules.jpg|none|218px|odd_icons]]<br /> This is a known bug when the amount of free space on different modules is not in sync (so some modules have less free space than others). <br /> To install the desired game/app you would need to remove more of the already installed apps/games.<br /> In order to get rid of this issue completely you would need to perform a factory reset of the Cube (available from the Firmware section in the mobile app). At least until we have a better solution for this case. But beware - making a factory reset will erase all the data on your Cube and the game progress will be lost.<br /> <br /> ==Module Error 2 every time I try to install/update the game==<br /> This was an issue that is fixed now in the new iOS app versions<br /> <br /> However it can sometimes be seen with the Android app. Try disabling/enabling BT in the Android system settings, and re-connecting to the Cube. <br /> <br /> Also there could be a radio interference effect from the surrounding devices (like a microwave oven etc) - so try changing your location (go to another room)<br /> <br /> ==No buttons or endless spinner instead of the buttons to install/buy a game in the mobile app==<br /> An old issue in the mobile app which should have been fixed in the newer app versions.<br /> <br /> But if happens, the solution is to restart the mobile application to refresh your login session.<br /> <br /> ==I can't install a game because it says Syncing all the time==<br /> Likely a known issue in the iOS app - try restarting the mobile application<br /> <br /> =='API Error response 401' message in the mobile app==<br /> restart the mobile application to refresh your login session.<br /> <br /> ==Strange/unusual icons in the mobile app==<br /> If you see something like on the screenshot<br /> [[File:Default_icons_mobapp.jpg|none|218px|odd_icons]]<br /> try restarting the mobile application.<br /> <br /> <br /> ==Volume control does not work==<br /> If you can turn the volume OFF by moving the Volume slider in the mobile app to the most left position and the Cube gets completely silent - then it actually works :-)<br /> <br /> However the volume calibration is unfortunately not yet finalized for the latest HW versions. We will prepare a new FW with the updated volume levels to sort this out. Can't promise it in the nearest future due to the complex nature of calibration, but definitely this will be corrected at some point.<br /> <br /> But if when you moving the Volume slider in the mobile app it resets back or even shows an odd value (like 32567%) - then you most likely need to unpair the Cube from your mobile phone (you can do it in the mobile phone BT settings) and re-connect it again.<br /> <br /> ==Games launch mixed and not working==<br /> Games are not running correct, as on the photo. It loads up a part of another game when I bring others online. Resetting isn't clearing it.<br /> [[File:Games_out_of_sync.jpg|none|218px|games_out_of_sync]]<br /> <br /> <br /> Solution: remove all installed games/apps and re-install them again. We are sorry about this issue, it should be a very rare problem, and we hope to fix it in the future FW releases.<br /> <br /> In some very special scenarios (like after replacing a faulty module with a new one) you might need to perform a factory reset (''Factory reset'' option found under Firmware section on the mobile application) in order to clean up this kind of issue.<br /> <br /> ==Cube says Firmware Update Required==<br /> One or several of the Cube modules have reverted to the factory FW version (1.0.7) or have not updated to the latest FW version, and hence not in sync with other modules. <br /> [[File:FW_update_required.jpg|none|218px|FW_update_required]]<br /> This can perhaps happen when the FW update process has gone wrong on a particular module<br /> <br /> If you have faced with this - just use the 'Restore Firmware' button from the mobile app (go to Firmware screen), it will reload the latest FW from the server to your Cube, and so all modules will have the same FW version again.<br /> <br /> ==Can't login to mobile app, it's got stuck at Loading screen==<br /> [[File:Loading.jpg|none|218px|loading_at_login]]<br /> <br /> Solution: most likely your mobile web-browser is blocking opening external apps, so you need to disable the corresponding option in the browser settings.<br /> Here is an example of such a setting in the Microsoft Edge<br /> [[File:Edge_block_apps.jpg|none|218px|edge_setting]]<br /> <br /> ==My Cube catches/jams==<br /> Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.<br /> <br /> If adjusting the Cube tension does not resolve the issue, consider replacing the Cube central core with the spare one included in the original WOWCube package.</div>

Rbalasho https://wiki.wowcube.com/index.php?title=SDK&diff=16752 2024-02-01T20:18:25Z

<p>Rbalasho: /* Project tab */</p> <hr /> <div>SDK/Framework<br /> <br /> *[[pawn]]<br /> <br /> ==WOWCube Emulator installation==<br /> <br /> ===Windows===<br /> Launch the wowcube-sdk.exe installer and follow the steps of the installer.<br /> <br /> Installing Dependencies (for Pawn Application Developers) <br /> To run scripts written in the Pawn language, you need to install Python 3, Pip, IntelHex, and Pillow.<br /> <br /> <br /> '''Installing Python'''<br /> <br /> Go to the site https://www.python.org/downloads/windows/, click on the &quot;Latest Python 3 Release&quot; link, wait for the download to complete.<br /> [[File:Highlight_Latest_Python_3_Release_link.png]]<br /> <br /> Run the downloaded Python installer, select the &quot;Add Python to PATH&quot; checkbox (without it, the path to Python will need to be specified in full), and then click &quot;Install Now&quot;.<br /> [[File:Python_installation_configuration.png]]<br /> <br /> Python 3 will be installed in &quot;%LOCALAPPDATA%\Programs\Python&quot;. After installation, it will offer to remove the 260-character limit on the PATH length. Click. We complete the installation. Some Python libraries may not work or work incorrectly due to the standard 260 character limit.<br /> [[File:Python_disable_path_length_limit.png]]<br /> <br /> <br /> '''Installing libraries'''<br /> <br /> To install the dependencies, you need to start the terminal. Go to Start menu (or press Windows key + X) and select Windows PowerShell.<br /> <br /> [[File:Start_menu_with_PowerShell.png]]<br /> <br /> Type command &quot;pip install intelhex pillow&quot; and press enter. <br /> [[File:Intelhex_and_pillow_installation.png]]<br /> <br /> This command will download and install the IntelHex and Pillow dependencies. If the installation is successful, a corresponding message will be displayed. <br /> <br /> If your company uses a proxy, then you need to add the --proxy option to the command above. The option has the following format:<br /> <br /> [user: password @] proxy.server: port<br /> <br /> For example:<br /> <br /> ''pip install --proxy = http: //proxy.jf.intel.com: 911 intelhex pillow''<br /> <br /> ===macOS===<br /> <br /> Open the .dmg file, drag the WOWCube Emulator application into the Applications folder. <br /> [[File:Installation_on_macOS.png]]<br /> <br /> If the .dmg file was downloaded not in the App Store, then an error will pop up when starting the application.<br /> [[File:Error_message_macOS_emulator_installation.png]]<br /> <br /> To fix this error, you need to open the Terminal application. It can be opened in a number of ways: with Siri, or through Launchpad, or through the Finder, or by pressing Command + Space bar and pressing the Enter.<br /> <br /> [[File:Terminal_window_in_macOS.png]]<br /> <br /> In the terminal, write the command ''/ Applications / WOWCube \ Emulator.app/Contents/MacOS/bin/wowcube'' and press enter.<br /> <br /> If the following error occurs<br /> <br /> ''/ usr / bin / env: bad interpreter: Operation not permitted, or zsh: operation not permitted: / Applications / WOWCube Emulator.app/Contents/MacOS/bin/wowcube''<br /> <br /> Then run the following command ''xattr -rd com.apple.quarantine / Applications / WOWCube \ Emulator.app/''. It will output errors Permission Denied, but they are expected.<br /> <br /> <br /> '''Installing Python'''<br /> <br /> For macOS version below Catalina open a terminal, install and download Homebrew<br /> <br /> ''/ bin / bash -c &quot;$ (curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)&quot;''<br /> <br /> Homebrew is a package manager that lets you install Open Source applications.<br /> <br /> Next, install Python 3 and Pip<br /> <br /> ''brew install python3''<br /> <br /> ''brew cask install python3''<br /> <br /> <br /> For macOS by Catalina. First you need to make sure that python is installed and that it is the correct version.<br /> <br /> ''python3 -V''<br /> <br /> This command should print “Python 3.x.x”. If the command did not display anything, or was not found, try to execute<br /> <br /> ''python -V''<br /> <br /> If it displays “Python 2.x.x”, then Python 3 is not installed.<br /> <br /> <br /> Install pip:<br /> <br /> ''curl -fsSL https://bootstrap.pypa.io/get-pip.py | python3''<br /> <br /> [[File:Check_for_python_and_installing_pip.png]]<br /> <br /> <br /> '''Installing labraries'''<br /> <br /> Install IntelHex and Pillow libraries.<br /> <br /> ''pip3 install pillow intelhex''<br /> <br /> ==Starting WOWCube Emulator==<br /> <br /> ===Windows===<br /> <br /> Launch WOWCube Emulator by clicking on shortcut on desktop.<br /> <br /> [[File:WOWCube_Emulator_shortcut_windows.png]]<br /> <br /> On first launch, a warning from the firewall will appear.<br /> <br /> [[File:Windows_security_alert_first_emulator_launch.png]]<br /> <br /> Allow access. WOWCube Emulator uses local ports for communication between the processes it creates, as well as for projector mode.<br /> <br /> ===macOS===<br /> <br /> Open terminal and enter ''WOWCube Emulator'' then and press Enter.<br /> <br /> ==WOWCube Emulator interface==<br /> <br /> ===General view===<br /> <br /> There are 4 main groups of widgets in the WOWCube Emulator interface.<br /> <br /> [[File:WOWCube_Emulator_UI.png]]<br /> <br /> ===Cube model interactions===<br /> <br /> Contains links for interacting with the cube module. Buttons from left to right:<br /> <br /> * simulates the shaking of a cube<br /> * returns the cube module to its original state (restoring rotations and position)<br /> * open code editor (does not work in version 2.2.0 and below)<br /> * rotates a random side of the cube<br /> <br /> ===Emulation progress control===<br /> <br /> Serves to interact with the progress of the script. Buttons from left to right:<br /> <br /> * start emulation of the selected pawn script. Аfter startup is replaced by the emulation restart button<br /> * stops pawn script emulation<br /> * loading a script to a physical cube using the BT protocol (does not work in version 2.2.0 and below)<br /> <br /> ===General settings===<br /> <br /> ====Project tab====<br /> <br /> In this tab you can choose one of two modes of operation:<br /> <br /> * Pawn;<br /> * Projector.<br /> <br /> ''Projector mode''<br /> <br /> The projector is used to transfer images from a computer or mobile device to the WOWCube via the BT protocol.<br /> <br /> The projector in the WOWCube Emulator is used for prototyping and faster development of web-projector applications.<br /> <br /> ''Pawn Mode''<br /> <br /> In this mode, you can:<br /> <br /> * select the path to the projects folder<br /> * select a startup project<br /> * view additional data for a running project<br /> <br /> ====View tab====<br /> <br /> The Sound adjusts the overall volume.<br /> <br /> [[File:WOWCube_Emulator_view_tab_sound.png]]<br /> <br /> In the Emulation, the transparency of the overlay is adjusted. The overlay displays on each module its current number, screen and adjacent modules.<br /> <br /> The Limit FPS slider allows you to limit the frame rate in the application running on the emulator.<br /> <br /> If necessary, it is possible to configure the simulation of lost packets during transmission.<br /> <br /> [[File:WOWCube_Emulator_view_tab_emulation.png]]<br /> <br /> In the CubeNet, the transparency and the size of the cube unfolding are configured.<br /> <br /> [[File:WOWCube_Emulator_view_tab_CubeNet.png]]<br /> <br /> In the Scene, the removal of the camera, the field of view, the backdrop are configured.<br /> <br /> ABI calls - displays abi function calls to the console.<br /> <br /> Console follows mouse click - if you click on one of the modules of the virtual cube model, it opens the console tab corresponding to the module number.<br /> <br /> [[File:WOWCube_Emulator_view_tab_scene.png]]<br /> <br /> ====Settings Tab====<br /> <br /> This is where the PAWN compiler path and python path are selected. <br /> <br /> [[File:WOWCube_Emulator_settings_tab.png]]<br /> <br /> ===Console and logs===<br /> <br /> Contains tabs for displaying script assembly logs and tabs with the console of each module separately.<br /> <br /> ===Controls===<br /> <br /> LMB on a cube - rotation of the sides.<br /> <br /> RMB (or Ctrl + LMB) on a cube - tilt the cube.<br /> <br /> RMB (or Ctrl + LMB) past the cube - rotate the camera.<br /> <br /> Mouse wheel - zoom out / zoom in the camera.<br /> <br /> ==Quick start==<br /> <br /> Go to https://github.com/wowcube/WOWCube_apps_examples<br /> <br /> Clone or download to the necessary folder.<br /> <br /> Launch WOWCube Emulator.<br /> <br /> In ''Project'' tab switch Pawn mode.<br /> <br /> Specify ''Project path'' to the folder with examples.<br /> <br /> [[File:WOWCube_emulator_path_to_examples.png]]<br /> <br /> Under ''Run configuration'' choose example project.<br /> <br /> [[File:WOWCube_emulator_choose_example.png]]<br /> <br /> You can press 'i' button to watch what resources loaded for each script<br /> <br /> [[File:WOWCube_emulator_resources_for_scripts.png]]<br /> <br /> Press ''Start button'' to launch emulation<br /> <br /> [[File:WOWCube_emulator_launched_first_example.png]]<br /> <br /> In order to make changes in examples you need:<br /> <br /> * Go to folder where your WOWCube examples located<br /> * Open file 'example1.pwn' with any text editor<br /> * make what changes you need</div>

Rbalasho https://wiki.wowcube.com/index.php?title=SDK&diff=16751 2024-02-01T20:18:10Z

<p>Rbalasho: /* Emulation progress control */</p> <hr /> <div>SDK/Framework<br /> <br /> *[[pawn]]<br /> <br /> ==WOWCube Emulator installation==<br /> <br /> ===Windows===<br /> Launch the wowcube-sdk.exe installer and follow the steps of the installer.<br /> <br /> Installing Dependencies (for Pawn Application Developers) <br /> To run scripts written in the Pawn language, you need to install Python 3, Pip, IntelHex, and Pillow.<br /> <br /> <br /> '''Installing Python'''<br /> <br /> Go to the site https://www.python.org/downloads/windows/, click on the &quot;Latest Python 3 Release&quot; link, wait for the download to complete.<br /> [[File:Highlight_Latest_Python_3_Release_link.png]]<br /> <br /> Run the downloaded Python installer, select the &quot;Add Python to PATH&quot; checkbox (without it, the path to Python will need to be specified in full), and then click &quot;Install Now&quot;.<br /> [[File:Python_installation_configuration.png]]<br /> <br /> Python 3 will be installed in &quot;%LOCALAPPDATA%\Programs\Python&quot;. After installation, it will offer to remove the 260-character limit on the PATH length. Click. We complete the installation. Some Python libraries may not work or work incorrectly due to the standard 260 character limit.<br /> [[File:Python_disable_path_length_limit.png]]<br /> <br /> <br /> '''Installing libraries'''<br /> <br /> To install the dependencies, you need to start the terminal. Go to Start menu (or press Windows key + X) and select Windows PowerShell.<br /> <br /> [[File:Start_menu_with_PowerShell.png]]<br /> <br /> Type command &quot;pip install intelhex pillow&quot; and press enter. <br /> [[File:Intelhex_and_pillow_installation.png]]<br /> <br /> This command will download and install the IntelHex and Pillow dependencies. If the installation is successful, a corresponding message will be displayed. <br /> <br /> If your company uses a proxy, then you need to add the --proxy option to the command above. The option has the following format:<br /> <br /> [user: password @] proxy.server: port<br /> <br /> For example:<br /> <br /> ''pip install --proxy = http: //proxy.jf.intel.com: 911 intelhex pillow''<br /> <br /> ===macOS===<br /> <br /> Open the .dmg file, drag the WOWCube Emulator application into the Applications folder. <br /> [[File:Installation_on_macOS.png]]<br /> <br /> If the .dmg file was downloaded not in the App Store, then an error will pop up when starting the application.<br /> [[File:Error_message_macOS_emulator_installation.png]]<br /> <br /> To fix this error, you need to open the Terminal application. It can be opened in a number of ways: with Siri, or through Launchpad, or through the Finder, or by pressing Command + Space bar and pressing the Enter.<br /> <br /> [[File:Terminal_window_in_macOS.png]]<br /> <br /> In the terminal, write the command ''/ Applications / WOWCube \ Emulator.app/Contents/MacOS/bin/wowcube'' and press enter.<br /> <br /> If the following error occurs<br /> <br /> ''/ usr / bin / env: bad interpreter: Operation not permitted, or zsh: operation not permitted: / Applications / WOWCube Emulator.app/Contents/MacOS/bin/wowcube''<br /> <br /> Then run the following command ''xattr -rd com.apple.quarantine / Applications / WOWCube \ Emulator.app/''. It will output errors Permission Denied, but they are expected.<br /> <br /> <br /> '''Installing Python'''<br /> <br /> For macOS version below Catalina open a terminal, install and download Homebrew<br /> <br /> ''/ bin / bash -c &quot;$ (curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)&quot;''<br /> <br /> Homebrew is a package manager that lets you install Open Source applications.<br /> <br /> Next, install Python 3 and Pip<br /> <br /> ''brew install python3''<br /> <br /> ''brew cask install python3''<br /> <br /> <br /> For macOS by Catalina. First you need to make sure that python is installed and that it is the correct version.<br /> <br /> ''python3 -V''<br /> <br /> This command should print “Python 3.x.x”. If the command did not display anything, or was not found, try to execute<br /> <br /> ''python -V''<br /> <br /> If it displays “Python 2.x.x”, then Python 3 is not installed.<br /> <br /> <br /> Install pip:<br /> <br /> ''curl -fsSL https://bootstrap.pypa.io/get-pip.py | python3''<br /> <br /> [[File:Check_for_python_and_installing_pip.png]]<br /> <br /> <br /> '''Installing labraries'''<br /> <br /> Install IntelHex and Pillow libraries.<br /> <br /> ''pip3 install pillow intelhex''<br /> <br /> ==Starting WOWCube Emulator==<br /> <br /> ===Windows===<br /> <br /> Launch WOWCube Emulator by clicking on shortcut on desktop.<br /> <br /> [[File:WOWCube_Emulator_shortcut_windows.png]]<br /> <br /> On first launch, a warning from the firewall will appear.<br /> <br /> [[File:Windows_security_alert_first_emulator_launch.png]]<br /> <br /> Allow access. WOWCube Emulator uses local ports for communication between the processes it creates, as well as for projector mode.<br /> <br /> ===macOS===<br /> <br /> Open terminal and enter ''WOWCube Emulator'' then and press Enter.<br /> <br /> ==WOWCube Emulator interface==<br /> <br /> ===General view===<br /> <br /> There are 4 main groups of widgets in the WOWCube Emulator interface.<br /> <br /> [[File:WOWCube_Emulator_UI.png]]<br /> <br /> ===Cube model interactions===<br /> <br /> Contains links for interacting with the cube module. Buttons from left to right:<br /> <br /> * simulates the shaking of a cube<br /> * returns the cube module to its original state (restoring rotations and position)<br /> * open code editor (does not work in version 2.2.0 and below)<br /> * rotates a random side of the cube<br /> <br /> ===Emulation progress control===<br /> <br /> Serves to interact with the progress of the script. Buttons from left to right:<br /> <br /> * start emulation of the selected pawn script. Аfter startup is replaced by the emulation restart button<br /> * stops pawn script emulation<br /> * loading a script to a physical cube using the BT protocol (does not work in version 2.2.0 and below)<br /> <br /> ===General settings===<br /> <br /> ====Project tab====<br /> <br /> In this tab you can choose one of two modes of operation:<br /> <br /> * Pawn;<br /> * Projector.<br /> <br /> ''Projector mode''<br /> <br /> The projector is used to transfer images from a computer or mobile device to the WOWCube via the Bluetooth protocol.<br /> <br /> The projector in the WOWCube Emulator is used for prototyping and faster development of web-projector applications.<br /> <br /> ''Pawn Mode''<br /> <br /> In this mode, you can:<br /> <br /> * select the path to the projects folder<br /> * select a startup project<br /> * view additional data for a running project<br /> <br /> ====View tab====<br /> <br /> The Sound adjusts the overall volume.<br /> <br /> [[File:WOWCube_Emulator_view_tab_sound.png]]<br /> <br /> In the Emulation, the transparency of the overlay is adjusted. The overlay displays on each module its current number, screen and adjacent modules.<br /> <br /> The Limit FPS slider allows you to limit the frame rate in the application running on the emulator.<br /> <br /> If necessary, it is possible to configure the simulation of lost packets during transmission.<br /> <br /> [[File:WOWCube_Emulator_view_tab_emulation.png]]<br /> <br /> In the CubeNet, the transparency and the size of the cube unfolding are configured.<br /> <br /> [[File:WOWCube_Emulator_view_tab_CubeNet.png]]<br /> <br /> In the Scene, the removal of the camera, the field of view, the backdrop are configured.<br /> <br /> ABI calls - displays abi function calls to the console.<br /> <br /> Console follows mouse click - if you click on one of the modules of the virtual cube model, it opens the console tab corresponding to the module number.<br /> <br /> [[File:WOWCube_Emulator_view_tab_scene.png]]<br /> <br /> ====Settings Tab====<br /> <br /> This is where the PAWN compiler path and python path are selected. <br /> <br /> [[File:WOWCube_Emulator_settings_tab.png]]<br /> <br /> ===Console and logs===<br /> <br /> Contains tabs for displaying script assembly logs and tabs with the console of each module separately.<br /> <br /> ===Controls===<br /> <br /> LMB on a cube - rotation of the sides.<br /> <br /> RMB (or Ctrl + LMB) on a cube - tilt the cube.<br /> <br /> RMB (or Ctrl + LMB) past the cube - rotate the camera.<br /> <br /> Mouse wheel - zoom out / zoom in the camera.<br /> <br /> ==Quick start==<br /> <br /> Go to https://github.com/wowcube/WOWCube_apps_examples<br /> <br /> Clone or download to the necessary folder.<br /> <br /> Launch WOWCube Emulator.<br /> <br /> In ''Project'' tab switch Pawn mode.<br /> <br /> Specify ''Project path'' to the folder with examples.<br /> <br /> [[File:WOWCube_emulator_path_to_examples.png]]<br /> <br /> Under ''Run configuration'' choose example project.<br /> <br /> [[File:WOWCube_emulator_choose_example.png]]<br /> <br /> You can press 'i' button to watch what resources loaded for each script<br /> <br /> [[File:WOWCube_emulator_resources_for_scripts.png]]<br /> <br /> Press ''Start button'' to launch emulation<br /> <br /> [[File:WOWCube_emulator_launched_first_example.png]]<br /> <br /> In order to make changes in examples you need:<br /> <br /> * Go to folder where your WOWCube examples located<br /> * Open file 'example1.pwn' with any text editor<br /> * make what changes you need</div>

Rbalasho https://wiki.wowcube.com/index.php?title=Hardware&diff=16750 2024-02-01T20:17:37Z

<p>Rbalasho: </p> <hr /> <div>Official Spec page - https://wowcube.com/specs<br /> <br /> *[[Microprocessor]] <br /> *[[Connector]]<br /> *[[Wireless]]<br /> ....</div>

Rbalasho