FAQ - Revision history

Rbalasho: /* My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again */

2024-11-05T09:18:05Z

My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again

2024-11-05T09:15:45Z

I can not get the double tap to work. I have to use my phone to launch an app.

2024-11-05T08:17:10Z

My Cube is not connecting to the app.

2024-11-05T08:11:35Z

How do I turn my WOWCube off?

2024-11-05T07:43:54Z

Does the charging station LED turn green when the Cube is fully charged?

2024-06-04T12:18:33Z

2024-06-03T17:33:32Z

2024-03-07T10:44:15Z

How do I adjust the tension of my Cube?

2024-02-01T20:16:40Z

My Cube is not connecting to the app.

2024-01-29T14:47:37Z

I turned my cube off with a full battery but I noticed once I turned it back on that the battery level decreased.

@@ Line 77: / Line 77: @@
 Taps best detected when the Cube is in your hands.
-===My widget will not work. The phone says to update even after I did the update. Then when I launch the widget my Cube shows QR-code again===
+===How do I configure Widgets?===
-Adding/removing/editing widgets is available from our <code>WOWCube Connect</code> mobile application - open the Home page and tap on the 'Customize' button of the Widgets section.
+Adding/removing/editing widgets is available from our <code>WOWCube Connect</code> mobile application - open the Home page and tap on the 'Customize' button in the Widgets section.
 If you continue to see QR-code even after adding Widgets from the widgets customization page - try resetting the Cube and restarting the mobile application.

@@ Line 73: / Line 73: @@
 ===I can not get the double tap to work. I have to use my phone to launch an app.===
-The best way to double tap is to pick a side of the cube and use two fingers to tap.
+The best way to double tap is to pick a side of the cube and use a palm to tap/pat.
 Note that tapping the Cube when it stands on a table will probably not work well, because the Cube's accelerometer will not sense the movement in this case.
 Taps best detected when the Cube is in your hands.

@@ Line 59: / Line 59: @@
 Make sure your cube is close to your phone/tablet.
 Turn your phone’s/tablet BT off, close the app,
-place the cube on the charging dock and hit the reset
+reset your cube with the charging dock, turn BT back on and open the app; the
 cube should connect now. If it doesn’t auto connect,
 hit the three dots to the right of the cube’s name and

@@ Line 12: / Line 12: @@
 ===How do I turn my WOWCube off?===
-The “Sleep” title on the WOWCube will put the cube
+* Go to the "Settings menu" app on your WOWCube and choose "Shutdown";
-in a stand-by state; in order to turn it off go to the "Settings menu" app on your WOWCube and choose "Shutdown".
+* Or open the ''WOWCube Connect'' mobile app, go to Energy Saver and hit “Cube Shutdown”
-Another way to do it - open the ''WOWCube Connect'' mobile app, go to Energy Saver and
+To power it back on, place the cube on the charging dock and then remove.
-hit “Cube Shutdown”.
-To power it back on, place the cube on the charging
+Alternatively, you can:
-dock and press the “reset” button.
+* insert the plastic tab (labeled with a black cat) in one of the sides of the cube;
-Alternatively, after hitting "Sleep" icon on the cube, you
+* place the Cube on a dock station not connected to a power source
-can insert the plastic cover (labeled with a black cat) in one of the
-sides of the cube; this will keep it off.
+Note that the “Sleep” title on the WOWCube will only put the cube in a stand-by state, from which it can be woken up by making a twist.
 Also please note that after 48 hours being in sleep/standby the Cube will automatically turn OFF in order to save the battery.

@@ Line 3: / Line 3: @@
-===Does the charging station LED turn green when the Cube is fully charged?===
+===Does the charging station LED turn steady green when the Cube is fully charged?===
 '''No'''. The charging state is only indicated in the Cube UI itself.
-The green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage.
+The STEADY green charging LED basically indicates that the Cube is not connected (removed from charger) or it has stopped charging due to a bad contact/low voltage.
 Even when the Cube is fully charged it continues to charge slowly with low current.

@@ Line 105: / Line 105: @@
 === I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===
-Please see the [[Delivery]] page for more information about international shipping.
+Please see the [[Forwarding]] page for more information about international shipping.
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← Older revision		Revision as of 17:33, 3 June 2024
Line 104:		Line 104:
	# Check that the Cube rotates smoothly. If not - loosen the screws half-turn more		# Check that the Cube rotates smoothly. If not - loosen the screws half-turn more

		+	=== I want to order a WOWCube® system but I live outside the USA. Can I still place an order? How can I receive it? ===
		+	Please see the [[Delivery]] page for more information about international shipping.
		+	<br \>
		+	<br \>
		+	----

	Our engineers are working hard in order to fix bugs		Our engineers are working hard in order to fix bugs

@@ Line 98: / Line 98: @@
 ===How do I adjust the tension of my Cube?===
 # Using a cross-head screwdriver tighten all the six surface screws (pay attention to not overtighten the screws). '''NOTE:''' When inserting a screwdriver, do not use too much force to avoid scratching the glass on the module.
 # Loosen the six face screws for 0.5-1 turns

@@ Line 58: / Line 58: @@
 Make sure your cube is close to your phone/tablet.
-Turn your phone’s/tablet Bluetooth off, close the app,
+Turn your phone’s/tablet BT off, close the app,
 place the cube on the charging dock and hit the reset
-button, turn Bluetooth back on and open the app; the
+button, turn BT back on and open the app; the
 cube should connect now. If it doesn’t auto connect,
 hit the three dots to the right of the cube’s name and
@@ Line 67: / Line 67: @@
 from a microwave oven for instance) or delete and re-install the <code>WOWCube Connect</code> application, and do a complete phone reboot.
-Sometimes deleting the Cube from the list of paired devices in the Bluetooth settings of your phone can help to clear the error.
+Sometimes deleting the Cube from the list of paired devices in the BT settings of your phone can help to clear the error.
 Make sure no one else is connected to your WOWCube, as the cube does only support one connection at a time.

@@ Line 33: / Line 33: @@
 Here's a sample of the plastic tab (black cat):
-https://wiki.wowcube.com/images/d/db/Plastic_Tab.jpg
+[[File:Plastic_Tab.jpg|none|218px|Plastic_Tab]]
 Once you remove the plastic protector, the cube will turn back on.