Troubleshooting guide - Revision history

Rbalasho at 12:29, 2 July 2026

2026-07-02T12:29:34Z

Rbalasho: /* Firmware error: Corrupted assets (after factory reset) */

2026-07-02T12:26:20Z

Firmware error: Corrupted assets (after factory reset)

Rbalasho: /* Cube won't turn on after long period of inactivity */

2026-07-01T14:03:44Z

Cube won't turn on after long period of inactivity

Rbalasho: /* Cube stuck on logo screen (all 8 modules) */

2026-07-01T13:11:30Z

Cube stuck on logo screen (all 8 modules)

Rbalasho: /* Cube stuck on logo screen (all 8 modules) */

2026-07-01T13:09:02Z

Cube stuck on logo screen (all 8 modules)

Rbalasho at 09:22, 1 July 2026

2026-07-01T09:22:14Z

Show changes

Rbalasho at 09:03, 1 July 2026

2026-07-01T09:03:40Z

Rbalasho at 09:02, 1 July 2026

2026-07-01T09:02:43Z

Rbalasho at 09:02, 1 July 2026

2026-07-01T09:02:04Z

Rbalasho at 08:57, 1 July 2026

2026-07-01T08:57:47Z

@@ Line 73: / Line 73: @@
 '''Solution:'''
 * In the mobile app, tap '''Try again''' when prompted
-* If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged'''
+* If '''Try again''' does not help, reboot the cube by placing it on an '''unplugged''' dock station and waiting 10 seconds, then retry the installation
 === Firmware error: Corrupted assets (after factory reset) ===
@@ Line 97: / Line 96: @@
 [[File:FW_update_required.jpg|none|218px|FW_update_required]]
-'''Symptom:''' The cube requests a firmware update, or one or several modules have
+'''Symptom:''' The cube requests a firmware update, or one or several modules have reverted to the factory firmware version and are out of sync with the rest.
 '''Solution:''' In the mobile app, go to '''Settings → Firmware''' and tap
-'''Restore Firmware'''. This will reload the latest firmware from the server and
+'''Restore Firmware'''. This will reload the latest firmware from the server and bring all modules back in sync.
 ----
@@ Line 169: / Line 166: @@
 When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is
 too much to recover from deep discharge. To work around this, the cube needs to be charged
-'''4 modules at a time''' by isolating the top and bottom layers from each other with a
+'''4 modules at a time''' by isolating the top and bottom layers from each other with a half-twist.
 '''Solution - charge the cube in two halves:'''

@@ Line 91: / Line 91: @@
 # Restart the '''WOWCube Connect''' mobile application
 # Follow the firmware installation instructions shown on the cube screen
-# If installation fails, reboot the cube by placing it on an unplugged dock station
+# If installation fails, reboot the cube by placing it on an unplugged dock station for 10 seconds, then try again
 === Cube displays "Firmware Update Required" ===

@@ Line 183: / Line 183: @@
 # Leave it to charge for another '''1 hour'''
 # After both halves have been charged, twist the cube back to its normal assembled position - it should now be able to start normally
 ''Note: Do not interrupt the process - each half needs the full hour to recover
 from deep discharge.''
 === Cube stuck on logo screen (all 8 modules) ===

@@ Line 215: / Line 215: @@
 # After all affected modules have been recovered, the cube will reboot normally
-[[File:Module_recovery_legacy_hw.png|none|300px|Module Recovery demonstration]]
+[[File:Module_recovery_legacy_hw.png|none|500px|Module Recovery demonstration]]
 ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''

@@ Line 214: / Line 214: @@
 # '''Repeat steps 3-8 for each additional module''' showing the smaller logo
 # After all affected modules have been recovered, the cube will reboot normally
 ''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''

← Older revision		Revision as of 09:03, 1 July 2026
Line 157:		Line 157:
	# '''Repeat steps 3–8 for each additional module''' showing the smaller logo		# '''Repeat steps 3–8 for each additional module''' showing the smaller logo
	# After all affected modules have been recovered, the cube will reboot normally		# After all affected modules have been recovered, the cube will reboot normally
		+
		+	''Lost your Recovery Tool? Contact us at hello@wowcube.com and we will send you a replacement.''
		+
		+	''Recovery process failed or the cube still won't boot after completing all steps?
		+	Contact us at hello@wowcube.com — please mention that you have legacy hardware
		+	and describe which modules were showing the smaller logo.''

← Older revision		Revision as of 09:02, 1 July 2026
Line 153:		Line 153:
	# The module screen will display a '''circular arrow icon''' and a '''progress bar'''		# The module screen will display a '''circular arrow icon''' and a '''progress bar'''
	# '''Keep the Recovery Tool in place''' for the entire duration of the process — do not remove it until the progress bar is fully complete		# '''Keep the Recovery Tool in place''' for the entire duration of the process — do not remove it until the progress bar is fully complete
		+	# The process takes '''up to 1 minute''' per module
		+	# Once the progress bar is full, carefully remove the Recovery Tool
		+	# '''Repeat steps 3–8 for each additional module''' showing the smaller logo
		+	# After all affected modules have been recovered, the cube will reboot normally

← Older revision		Revision as of 09:02, 1 July 2026
Line 152:		Line 152:
	# Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides		# Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides
	# The module screen will display a '''circular arrow icon''' and a '''progress bar'''		# The module screen will display a '''circular arrow icon''' and a '''progress bar'''
		+	# '''Keep the Recovery Tool in place''' for the entire duration of the process — do not remove it until the progress bar is fully complete

← Older revision		Revision as of 08:57, 1 July 2026
Line 81:		Line 81:
	==My Cube catches/jams==		==My Cube catches/jams==
	Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.		Ensure that your Cube is properly tightened, avoiding excessive tightness or looseness. Use a cross-head screwdriver to adjust the Cube tension, focusing on the 6 screws, each located in the center of every Cube face. Clockwise to tighten and increase tension, and vice versa.
		+
		+
		+	== Legacy Hardware (Old Hardware Version) ==
		+
		+	This section covers issues specific to the older version of WOWCube hardware.
		+
		+	=== How to identify Legacy Hardware ===
		+
		+	Check the charging dock: if it has '''no LED strip lighting along the bottom perimeter''',
		+	you have the legacy hardware version. Newer hardware docks have a visible LED ring/strip
		+	around the base.
		+
		+	=== Cube loses charge while on the dock ===
		+
		+	'''Symptom:''' The cube drains battery even when placed on a connected charging station.
		+
		+	This is a known limitation of the legacy hardware charging circuit.
		+
		+	'''Solution:'''
		+	* Make sure the dock is connected to a stable power source (avoid low-power USB ports or hubs)
		+	* Clean the charging contacts on both the cube and the dock with a dry cloth
		+	* If the above did not help, try charging your cube in two halves as described down below
		+	* If the issue persists, contact us at hello@wowcube.com
		+
		+	=== Cube won't turn on after long period of inactivity ===
		+
		+	'''Symptom:''' After the cube has not been used for an extended time, placing it on the
		+	charging dock does not turn it on. The cube remains unresponsive.
		+
		+	This happens because individual modules have deeply discharged below the recovery threshold.
		+	When assembled normally, the cube attempts to charge all 8 modules simultaneously, which is
		+	too much to recover from deep discharge. To work around this, the cube needs to be charged
		+	'''4 modules at a time''' by isolating the top and bottom layers from each other with a
		+	half-twist.
		+
		+	'''Solution — charge the cube in two halves:'''
		+
		+	# '''Twist the cube halfway''' to misalign the top and bottom layers — this isolates them electrically and ensures only the 4 bottom modules are charged at a time
		+	# Place the cube on the dock in this half-twisted position
		+	# If the cube does not respond at all, '''reset the dock''': flip the toggle switch on the charging station to position '''0''', then flip it back to the charging position. This forces the modules to restart and begin accepting charge.
		+	# Leave the cube to charge for '''1 hour'''
		+	# After 1 hour, remove the cube from the dock, '''flip it upside down''', and place it back on the dock so that the other 4 modules are now facing down
		+	# If needed, reset the dock again using the toggle switch as described in step 3
		+	# Leave it to charge for another '''1 hour'''
		+	# After both halves have been charged, twist the cube back to its normal assembled position —it should now be able to start normally
		+
		+	''Note: Do not interrupt the process — each half needs the full hour to recover
		+	from deep discharge.''
		+
		+
		+	=== Cube stuck on logo screen (all 8 modules) ===
		+
		+	'''Symptom:''' The cube cannot boot and shows the WOWCube logo indefinitely on all modules.
		+	The cube does not respond to taps, twists, or shakes.
		+
		+	'''How to confirm this is firmware corruption and not a regular freeze:'''
		+
		+	Look closely at the logos displayed across the modules. If '''one or more modules show a
		+	smaller logo than the rest''', those specific modules have corrupted firmware and are
		+	preventing the cube from starting.
		+
		+	'''Solution — use the Recovery Tool:'''
		+
		+	The Recovery Tool is a plastic insert included in the box with your WOWCube.
		+	Each affected module must be recovered individually, one at a time.
		+
		+	# Locate the '''Recovery Tool''' (small plastic insert from the original packaging)
		+	# '''Bend the Recovery Tool''' so that the "'''inside'''" label faces inward (is on the inner side of the fold)
		+	# Identify a module showing the smaller logo
		+	# Insert the bent Recovery Tool into the '''gap between the modules''', wrapping it around the affected module so that it grips the module from both sides
		+	# The module screen will display a '''circular arrow icon''' and a '''progress bar'''