Troubleshooting guide
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Have not found an answer to your questions? try asking in #support-forum channel in our Discord: https://discord.gg/RZYWusahP3
If the Cube does not start
- Place the cube on the charging station
- Ensure that the light on the charging station is red or orange
- Wait for 10 minutes
- Without removing the cube from the charging station, press and hold the reset button for 1 second
- The cube will begin charging
If it still does not start
Try a hard reset
- After 5 minutes on the charging station, remove the cube from the charging station
- Insert the plastic tong with the cat (included in the kit) into the cube (i.e. perform a hard reset)
- REMOVE THE TONG (do not place the cube onto the charging station with the tong inside!!)
- The cube should turn on and work properly
If the Cube did not charge over night
- First preform the actions from the #If the Cube does not start
- Then make sure your Cube is updated to the FW 1.1.0 or newer (use our mobile app WowCube Connect to do that)
